Head, Value Added Services Tribe

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Business, Marketing, IT, or a related field (Master’s degree preferred).
  
• 10+ years of experience in business channels, digital transformation, sales, or distribution management.
  
• Strong background in Agile execution, with experience leading teams of Scrum Masters and Product Owners.
  
• Proven expertise in digital banking, fintech, telecom, or e-commerce platforms.
  

• Develop and communicate a clear vision and strategy for the Value Added Services Tribe.
  
• Align tribe initiatives with the organization’s innovation and customer engagement strategies.
  
• Prioritize the development of high-impact customer centric digital solutions.
  
• Oversee the creation of ERP solutions tailored to business customers, enabling streamlined operations and efficiency.
  
• Identify opportunities to introduce new value-added services that address customer pain points and foster loyalty.
  
• Incorporate customer feedback and market insights into the continuous improvement of VAS products.
  
• Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
  
• Establish and manage strategic partnerships that enhance distribution and service delivery.
  
• Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
  
• Lead and develop a high-performing team, including scrum masters and product owners. 
  
• Foster a culture of innovation, collaboration, and agile execution.
  
• Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.