Head, Process Digitization Tribe

Minimum Qualifications, Knowledge and Experience

Experience, Academic & Professional Qualifications

• Bachelor’s degree in Business, IT, Computer Science, or a related field (Master’s degree preferred).
  
• 10+ years of experience in digital transformation, process optimization, or product management.
  
• Expertise in Agile frameworks (Scrum, Kanban),Lean methodologies and design thinking.
  

• Define and communicate a clear vision and strategy for the Process Digitization.
  
• Align tribe initiatives with the organization’s digital transformation and innovation goals.
  
• Develop a roadmap for process digitization, prioritizing key areas with the greatest impact.
  
• Lead the digitization and automation of core business processes to enhance efficiency and customer satisfaction.
  
• Implement data-driven decision-making to optimize processes and reduce operational bottlenecks.
  
• Ensure seamless integration of digital solutions with existing systems and platforms.
  
• Collaborate with internal teams, technology partners, and third-party vendors to optimize channel performance.
  
• Establish and manage strategic partnerships that enhance distribution and service delivery.
  
• Align business channel strategies with key stakeholders, including other business team in the group, credit, risk & compliance, technology and marketing.
  
• Lead and develop a high-performing team, including scrum masters and product owners.
  
• Foster a culture of innovation, collaboration, and agile execution.
  
• Provide coaching, mentorship, and training to enhance team capabilities and drive performance excellence.