Job Summary

You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job brief

We are looking for a Head of Operations to oversee daily activities across functions in our organization.

You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.


Responsibilities

  • Formulate business strategy with others in the executive team
  • Design policies that align with the overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners, and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements



Requirements

  • At least 3-5 years of Proven experience as Head of Operations, Operations Director, or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain, and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business or another relevant field


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