Job Summary

Planning, organizing and developing the overall operation of the housekeeping department. To lead and train the housekeeping and laundry staff and ensure that the interior of the establishment, furniture. Fixtures and fittings are clean and polished at all times, tidy and maintenance of the rooms to the highest standards of hygiene.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements



Reporting Line: 

General Manager


Directly supervises: 

All heads of departments. 


Liaises with: 

General Manager, Front Office Manager, Engineering and Maintenance team Job Summary:

Planning, organizing and developing the overall operation of the housekeeping department. To lead and train the housekeeping and laundry staff and ensure that the interior of the establishment, furniture. Fixtures and fittings are clean and polished at all times, tidy and maintenance of the rooms to the highest standards of hygiene. 


Qualifications:

Education: 

High School or Undergraduate degree in management or related field or equivalent.


Experience

  • 3+ years post qualification in a similar or related position in the Hospitality industry.
  •  Personal attributes:
  •  High attention to details
  • Leadership and Communication skills 
  • Great organizational skills 
  • Flexible, fast and hands on attitude
  • Good number skills for handling budgets 
  • Knowledge of health and safety 
  • Quick decision making 
  • Ability to work under pressure
  • Management skills

Key Responsibilities:

  • Prepare and maintain a 4-week rota, ensuring the housekeeping staffs are distributed at all times, allocate and instruct the staffs in their roles and duties
  • Provide hospitality to room service hotel guests. Serving meals, snacks and beverages at their request in location of their choice. 
  • To consult residents on a regular basis to ensure their needs and choices are met. Obtain feedback from residents and staff regarding cleaning and laundry quality.
  • To ensure all cleaning and laundry items are ordered from suppliers on time and in line with company purchasing policies.
  • To make sure stock takes are carried out at the end of each month 
  • To ensure the laundry od residents clothing is to the highest standard 
  • To attend all departmental meetings whenever possible 
  • Ensure deliveries are checked against order forms and ensure all invoices are accurate, action any discrepancies immediately.

Guest Satisfaction

Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to hourly associates.

Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.


General Requirements 

  • Participation in staff meetings
  • Participation in training activities 
  • Participation in staff supervision and personal development review 
  • Participation in quality assurance systems 

KEY RELATIONSHIPS

Internal: 

  • Staff in Front Desk
  • Reservations
  • Maintenance Team 
  • Food and Beverage
  • Accounting

Training 

Majority of the training is practical, on the job. Teach and train staffs on handling chemicals, health and safety and lifting heavy objects.


External: 

Hotel guests


All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section


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1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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