Head Enterprise Operations

Qualifications

• BSc Electrical Engineering degree, BSc Telecommunication Engineering, ICT or any related field.

• Certification in Networking Courses.

• Minimum of 7 Years’ experience in Telecom/ICT industry.

• Minimum of 4 years in a leadership role.

• A good understanding of Packet Switched/Circuit switched networks.

• Good understanding of customer requirements.

• Ability to work with minimum supervision.

• Good interpersonal and analytical skills.

• Self-driven, team player, good presentation skills and motivated.

• Task oriented with excellent organizational skills.

• Ability to prioritize and manage tasks.

• Ability to explain technical issues to non-technical people.

• Patience and perseverance.

• Operationally accountable and responsible for enterprise network planning and strategy.

• Accountable for enterprise network operations and incident management.

• Accountable for Enterprise Network Inventory management.

• Agree to a set of KPIs for regular measurements and benchmarking.

• Develop standard procedures for effective service delivery and management.

• Daily review of Network incidents reports and deploy appropriate solutions to improve service experience.

• Seek avenues for cost optimization, creating efficiencies that will optimize the EBITDA margin.

• Responsible for the Enterprise Network regulatory (UCC) compliance reports.

• Take lead in the preparation of the AOP budget for CAPEX and OPEX.

• Act as the SPOC for Enterprise Network activities across the different stakeholders.

• Installation and de-installation of Enterprise customer service and equipment as per agreed SLA with Enterprise Business function.

• Evaluate solution designs prepared by Enterprise business team and provide feedback on feasibility.

• Ensure Timely delivery of customer solutions requested (48 hours from time of receiving service order).

• Make routine customer visits to review and understand the customer’s level of service experience.

• Design and Implement the appropriate systems and processes that meet the customers defined SLAs.

• Process management.

• Capacity building.

• Reporting.