- Minimum Qualification :
Job Description/Requirements
Qualifications
• BSc Electrical Engineering degree, BSc Telecommunication Engineering, ICT or any related field.
• Certification in Networking Courses.
• Minimum of 7 Years’ experience in Telecom/ICT industry.
• Minimum of 4 years in a leadership role.
• A good understanding of Packet Switched/Circuit switched networks.
• Good understanding of customer requirements.
• Ability to work with minimum supervision.
• Good interpersonal and analytical skills.
• Self-driven, team player, good presentation skills and motivated.
• Task oriented with excellent organizational skills.
• Ability to prioritize and manage tasks.
• Ability to explain technical issues to non-technical people.
• Patience and perseverance.
• Operationally accountable and responsible for enterprise network planning and strategy.
• Accountable for enterprise network operations and incident management.
• Accountable for Enterprise Network Inventory management.
• Agree to a set of KPIs for regular measurements and benchmarking.
• Develop standard procedures for effective service delivery and management.
• Daily review of Network incidents reports and deploy appropriate solutions to improve service experience.
• Seek avenues for cost optimization, creating efficiencies that will optimize the EBITDA margin.
• Responsible for the Enterprise Network regulatory (UCC) compliance reports.
• Take lead in the preparation of the AOP budget for CAPEX and OPEX.
• Act as the SPOC for Enterprise Network activities across the different stakeholders.
• Installation and de-installation of Enterprise customer service and equipment as per agreed SLA with Enterprise Business function.
• Evaluate solution designs prepared by Enterprise business team and provide feedback on feasibility.
• Ensure Timely delivery of customer solutions requested (48 hours from time of receiving service order).
• Make routine customer visits to review and understand the customer’s level of service experience.
• Design and Implement the appropriate systems and processes that meet the customers defined SLAs.
• Process management.
• Capacity building.
• Reporting.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.