Growth Specialist
Ezer Consult Limited
Sales
Job Summary
The Growth Specialist, will work with the Manager/Head of Growth to execute the company’s long-term market acquisition and growth strategy. The Growth Specialist will be directly involved in all customer-focused activities of the company i.e. sales, marketing and corporate events.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
- Work with the Manager/Head of Growth to plan and execute go-to-market strategy for the company’s products and services.
- Participate in the initiation, internal processing, and the pursuit of identified opportunities.
- Identify, categorize and approach potential subscribers based on our products and services that are fit for their purpose in terms of operational needs, regulatory requirements, price points and growth plans.
- Formulation and implementation of the sales plan, forecasting projected business, developing sales and pricing strategies, and drawing sales action plans and schedules for staff under the distribution/dealer segment.
- Identification of business topics and generation of adequate sales opportunities
- Work with other sales and Customer Experience Specialists to scale up successful growth and customer retention activities.
- Implement sales action plans.
- To prepare Pricing & Discount Structure for the Products and implement them with the approval of the Head of Sales.
- To meet Sales, Price Realization, Collection, and Market Growth Targets as per the approved Monthly and Annual Budget.
- Carry out sales activities aim at building the customer base of the company.
- Implement company’s customer onboarding process.
- Ensure that customers attend company’s on-boarding training program necessary for their optimal and successful utilization of our services.
- Ensure all new customers are trained in maximizing the tools they have signed up for in a timely manner.
- Consistently and continuously monitor client usage and quality metrics ensuring that they are in line with management’s expectations.
- Communicate effectively to manage clients’ expectations to ensure they receive a great service.
- Researching, planning, and implementing new target market initiatives.
- Meet or exceed performance targets stipulated by your line manager.
- Keep up to date with credit information reporting laws and globally accepted best practices.
- Create messaging, content, and marketing frameworks to onboard and retain customers
- Work with Management to prepare departmental activity reports as and when required e.g. weekly, monthly, quarterly, half yearly and yearly reports.
- Ensures coordination and close collaboration with other departments to resolve all customer complains.
- Work with colleagues in other departments to ensure detailed fulfillment of customer contracts.
Required Experience, Education & Skills:
- Minimum academic qualification: Bachelor’s Degree in business-related studies with bias in Marketing
- 6+ years of experience in sales within banking finance or any other field.
- Excellent Communication skills and Analytical skills
- Sales acumen, Presentation skills
- Interpersonal skills, Problem-Solving skills
- Strong planning skills and Strong organizing skills
- Skilled in strategy and business development
- Proven experience in delivering on sales / business development targets
Reporting Relationships
- Direct reporting line to the Manger/Head of Growth
- Frequent internal contacts with Department Heads
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