Job Summary

Purpose: The GM will utilize and coordinate all services provided by Ecomart Supermarket Limited, build, develop and (possibly) manage a retail concept consistent with the short and long-term interests of the Company. The GM ensures the outlet will provide the differentiated offers and highest level of customer service possible.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Duties & Responsibilities:
• Develop and implement the Business project of Retail Business.
• Build an employee team, liaise with suppliers and develop business processes.
• Build Systems and procedures to ensure:

Customer Service ;

-Develop "core" customer service in line with the Ecomart values
- Plan and Instil in all the potential employees the value of customer service where the word "no" does not exist
- Promote and monitor quality of service among staff through training and by acting as a positive role model
- Create "seamless customer service" by making every effort to find merchandise for customers if an item is not in stock
- Make staff personally available to all customers to communicate and identify their needs and address their questions or concerns

-Ensure all online orders are delivered on time and customer queries are handled in a timely manner.

Budgeting and Planning ;

- In conjunction with the Board of Directors and Finance, formulate the revenue and expense goals
- Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success
- Develop and monitor the capital expense budget
- Develop a loss prevention program to protect the Company's assets

-Hire people who pursue passions that relate to our products and values

-Achieving all KPI’s and targets as directed by the Board of Directors


- Maintain open and positive relations with all divisions of the Company
- Maintain feedback loop to potential suppliers and buyers with customer comments
and employee opinions
- Develop and work with potential buyers to establish the acceptable inventory
levels for the outlet
- Ensure that Company policy and procedures are communicated in a timely manner
and adhered to accordingly

 Leadership, Training and Staff Development ;
- Develop and support a positive attitude
- Maintain employee attitude and morale by recognizing outstanding performance and service
- Motivate and develop staff in order to encourage their professional development
- Maintain training standards to ensure both product and systems expertise that will improve outlet operations and allow for better customer service
- Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will
- Develop a pool of potential outlet supervisors to meet the long range Retail and Company objectives


- Maintain high merchandising values that reflect the Ecomart Supermarket image by being creative, educational, inviting and expressive
- Work in conjunction with the Board of Directors and Finance to develop an advertising or promotional plan that will maximize retail sales for the outlet
- Develop a merchandising plan each season that enhances product presentation, includes signage or POP, and makes the outlet an easy place to shop

Legal Compliance ;
- Ensure that the outlet is in compliance with all the laws of Uganda
- Maintain safe working conditions for employees and customers; resolve safety concerns quickly
- Ensure outlet security from internal and external theft and know the proper apprehension and prosecution procedures.



-Bachelor’s Degree in any relevant field.

-Master’s Degree will be an added advantage


• 5 years + experience in supermarket management with a proven track record in retail revenue growth.
• Demonstrated ability to build effective teams and motivate employees.

Knowledge, Skills, Abilities
• Sourcing & Negotiating Skills & Sourcing Contacts
• Supply Chain Management
• Knowledge of effective merchandise presentation standards
• Understanding of basic retail concepts (e.g. gross margin, markdowns).
• Property Development
• Systems – IT requirements for Retail business
• Excellent communication skills, both verbal and written.
• Good problem solving skills.
• Ability to adapt quickly and react positively to business needs and changes in strategies.
• Willingness to set and maintain high standards of performance.

Core Competencies

• Leadership
• Generating Business Vision
• Strategic Planning & Organizing
• Problem Solving & Decision Making
• HR Management
• Influencing & Communicating
• Team Work


All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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