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Job Summary

We are looking for the Front Office Manager who will ensure guests receive a heartwarming welcome and coordinate all front office activities including reservations & guest relations.

  • Minimum Qualification: Diploma
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description/Requirements

Front Office Manager Position Available in 4-Star Hotel, Nakasero


JOIN OUR FAMILY

We are looking for the Front Office Manager who will ensure guests receive a heartwarming welcome and coordinate all front office activities including reservations & guest relations.

“The reception is the heart of any hotel, it is the core efficient functioning of this department that coordinated the success of the guest experience.” 


You Will

Portray a positive hotel image at the reception with a clean organized lobby, piped music and professional reception staff at the desk.

Train, supervise and support all office staff to excel in their roles. 

Increase Room & Banquet Sales through upselling to walk-ins for rooms & banquets ensuring no guests leaves fairway without a confirmed booking and maximizing revenue.

Make safety and security of guests and their valuables a highly priority by protecting their privacy & briefing them on the safety protocols.

Treat every guest complaint as an opportunity to improve and swiftly ensuring no re-occurrence in the future. The ability to improve the experience of a complaining guest is a challenge you must desire. 


You Have

• A pleasant personality with a dynamic professional attitude to supervise and lead a team.

• Solid customer service approach with capacity to efficiently deal with complaints. 

• You’re persuasive in the most pleasant way possible and can sell rooms at good  rates even in your sleep.

• Passion for guest service and inspire others while at it. 

• Ability to motivate your team and ensure they are engaged. 

• Great Training skills and can give constructive feedback where needed; you will be responsible for training your team

• Excellent communication and listening skills; are able to receive feedback

• Good judgment and always finds smart & elegant solutions to complex problems. 

• Great organizational and multi-tasking skills, Efficient in Problem solving and troubleshooting emergencies. 

• The ability to get any task done, in the shortest amount of time, by putting in the hard work and research for an optimal outcome. 

• Extreme curiosity and desire to acquire deep understanding of tasks assigned. 

• Are good with computers and able to learn new hotel software quickly. 

• A diploma in Hotel Management or bachelor’s degree is an added advantage, High results in any degree is recommended. 

• Proven 4 years work experience in a similar leadership role in any comparable industry.


Values

Exceptional service: We understand that every encounter with guests can be an opportunity to show them our excellent customer service and to meet their needs.

Teamwork & Passion: We believe that working together makes us stronger and helps us accomplish our tasks faster and more accurately.  

Growth & learning: I acknowledge that I am not perfect and that I can always learn more through my colleagues, my leaders, on the job training or professional certification.

Integrity & respect : We operate in an ethical manner at all times and do not steal, cheat or be rude to one another

Ownership: I treat all visitors to Fairway as I would a visitor within my own home.


A Competitive Package will be negotiated based on the experience and skills of the applicant.

If you feel this describes you, send your cover letter and curriculum vitea to hr@fairwayhotel.co.ug, or drop off your CV not later than (November 20th)


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1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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