Job Summary

Reporting to the Director Logistics Solutions, the Exports Manager will be responsible for managing all Seafreight export clearing and forwarding activities.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Key Tasks & Responsibilities

Manage the team  

•    Inform N-1 of the entity strategy/ evolutions and communicate on required alignments
•    Set goals in terms of quality of service & costs control
•    Assess the performance of the team
•    Develop & maintain the competencies for the team
•    Ensure a smooth transfer of files/issues within the team
•    Setup an induction program for newcomers in collaboration with the Human Resource office
•    Apply a leave management policy for the team
•    Organize recruitments (after validation by the Director Logistics Solutions) in collaboration with HR department and participate in the interview/selection of potential staff 

Build & adapt process & organizations
•    Build and review regularly the Clearing & Forwarding organisation including the COM units set up (staff, skills). COM units must be balanced in terms of skills and seniority
•    Define SOPs in collaboration with QHSE department 
•    Organize the quality review within operations with the support of Quality, Health, Safety and Environment department & implement validated recommendations

Manage client portfolio
•    Split the client’s portfolio between the different COM units
•    Review regularly the client portfolio of all departments regarding quality of service delivered, profitability and available means
•    Ensure that the appropriate quality of service is delivered to clients (according to quotation conditions)
•    Ensure that no potential business with current clients is lost

Manage client relationships
•    Define the general tariff grid & submit it to the Director Logistics Solutions for validation
•    Validate/ Support Sales department actions for specific quotations (technical validation & tariff)
•    Support Sales department during presentations before clients
•    Validation of cash clients in the business software

Monitor quality of service and profitability for the department
•    Responsible for the achievement of budget goals, split by departments in terms of gross margin, costs, disbursements, DSO and Quality of Service
•    Review and analyse disbursements + involvement in disbursement control committee (request arbitrations or decision validation concerning files in anomaly) in collaboration with Disbursement Control Manager
•    Update & review of invoicing lines (once a year minimum)

Manage operational relationship with subcontractors
•    In charge of operational relationship with selected subcontractors (excluding tariffs negotiation) including internal ones
•    Organize and follow the quality of service delivered by the subcontractors & provide corresponding feedback to the Director Logistics Solutions
•    Ensure the balance in terms of workload between the different subcontractors

Alert/Inform Management
•    Implement specific organization/ control on major potential risks (temporary import, direct delivery, exemption process…) and perform a monthly follow-up at least, in collaboration with Customs Risks Manager
•    Alert management in case of significant operational issue (huge impact on quality of service, on invoicing, on sensitive clients...)
•    Inform management of any relevant information regarding our business activity or environment

Minimum Qualifications & Experience and required skills
•    Minimum – Good Degree in Business Administration, Supply Chain Management or its equivalent
•    At least 5 years’ experience in clearing and forwarding
•    At least 5 years’ experience as a manager
•    Local knowledge of the East African Region
•    Good knowledge of Microsoft office
•    Good use of email
•    Excellent communicator 

Personal qualities
•    Natural leader
•    Decision maker
•    Team player
•    Resilient
•    Organised
•    Open minded
•    Strong admin and follow up skills
•    Ability to drive a team to a common goal

The position carries an attractive salary package and benefits commensurate to the candidate’s skill level and experience

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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