E-commerce Manager

E-Commerce Manager 

Role Summary

The E-commerce Manager will be primarily responsible for overseeing and managing the E-Commerce department of a company with a significant online presence. They will handle decision-making for the website, social media accounts, and online advertising. They will also be responsible for the research and development of new online marketing strategies, and for hiring and training the rest of the E-commerce division.

Expected Values

Entrepreneurial spirit ׀ Customer obsession ׀ Great team ethic ׀ Honesty and Integrity ׀ Organized ׀ Result- Oriented |Communication skill | Multitask

Key Responsibilities

• Own new item sell-in and throughout the product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfillment opportunities, plan for peak periods, and improve/eliminate chargebacks.
• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plans and goals.
• Communicating product developments to prospective clients and old customers
• Overseeing the development of marketing literature and advertising
• Develop and manage independent sales distributors all over Uganda
• Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialists, site merchandisers, content acquisition teams, etc) to expand our reach with the account.
• Own brand integrity online, monitoring and enforcing policies across retailers
• Manage all online activity in relation to traffic acquisition, sales, conversion, and a/b testing and reporting
• Develop and implement an E-commerce strategy to improve website performance
• Work with developers to improve website speed
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
• Present the company and its products at an online and in-person meeting
• Managing account and vendor relationships on day-to-day activity.
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision-making.
• Liaising with various internal teams to drive process improvement and operational excellence.

Job Requirements · 

• Bachelor's or master’s degree in business, engineering, operations, Marketing Management, Business, Information Systems, or a related field.
• I similar experience with an E-Commerce business in Uganda
• Extensive experience with practices and techniques related to web merchandising or online retailing.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and E-Commerce usability.
• Proficient with Microsoft Office Applications, MS Access, and others.
• A strong grasp of modern technology and social media is essential
• for search engine optimization, and an e-marketing strategy will be key to fulfilling the many functions of the job.
• Have hands-on experience with E-Commerce site and operations.
• Entrepreneurial, optimistic, and can work independently with minimal supervision.
• Experience in retail or Account and Vendor Management.
• Startup or entrepreneurship experience.

How to Apply:

All suitably qualified and interested candidates should send their applications including an updated CV and cover letter through Brightermonday Portal by Clicking on the 'Apply Now ' section