Customer Support Specialist at Team

Job Description Responsible for coordinating care for our clients by communicating with caregivers to finalize schedules. Work to ensure that appropriately skilled caregivers are placed in the right case. Must enjoy the idea of putting a puzzle together and thinking outside the box.Must be able to juggle multiple tasks at once and be organized about it.Candidate can work from 8:00 am – 5 pm or a later start-time and ending timeWhat is required is someone who understands the need for staffing in a shift-filling industry.Previous experience hiring and scheduling employees at restaurants, fast-food, retail, andhospitality jobs could be a great fit for this type of role.While the primary responsibilities are listed below, the right candidate would like to work for asmall but growing team. No job is too small, and we all are willing to jump in and help otherswhen someone is overwhelmed with work.You would be working within the operations team and with the staffing coordinator who handlesthe recruitment and onboarding of caregivers. The two departments need to work together tounderstand what types of caregivers are needed. Do we need day-time, night-time, short-hour,long-hour, or live-in specific caregivers right now to fill shifts? You would communicate with theteam about what types of caregivers you need.Your direct manager would be the Director of Client Care, who handles the day-to-day operationof our clients and their care services. Rounding out our team is a sales liaison who developsrelationships with referral partners, a financial manager, the owner, and an administrativeassistant who helps wherever it is needed.Requirements• The ability to anticipate customer needs, change goals, and direction quickly and multitask• Positive attitude essential• Excellent phone skills required• Strong computer skills including Google products, Gmail, Google Docs• Interpersonal, organizational, and communication skills.• Ability to carry out directions, read and write.• Maturity and ability to deal effectively with the demands of the job.• Organization skills are key to effectively accomplishing the job.• Proven excellence in customer service• Capable of using independent judgment/solid decision-making skills• Strong memoryResponsibilities:• Creates and maintains staff schedules for clients and caregivers• Schedules client appointments/visits according to client schedules and staff availability.• Enters scheduling data, and creates schedules.• Contact caregivers and clients regarding day-to-day changes.• Discerns client services required as outlined in agreements, urgent requests, and care• plans.• Enters staff and client information into a database.• Maintains staff and client database• Rotating on-call/emergency duties (2 weeks per month with low call volumes)Interpersonal Skills:• Excellent communication skills: oral, written, and presentation.• Ability to interact and communicate with all levels of management.• Ability to adjust the message to the audience as appropriate.• Self-starter and sense of urgency for scheduling• Ability to manage assigned responsibilities independently.• Ability to prioritize, manage time effectively, and multi-task.• Ability to effectively function in a team environment.• Ability to influence others, including influencing without authority.• Diplomacy in dealing with health care providers to resolve conflicts.Experience• Scheduling experience ideal• Experience in home health care preferred• Previous experience as an HHA or CNA a plus