Customer Support Executive ( Kinyarwanda Speaker)

Believe Resourcing Group

Customer Service & Support

Recruitment USh Confidential
1 month ago

Job Summary

Responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Role Description

Responsible for providing support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.

  • Answering clients about all technical support questions
  • Processing requests
  • Supporting the Company's good image

Responsibility/Activity

  • Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail
  • Escalate issue to appropriate specialist when needed via SalesForce or Jira
  • Update clients on their request status accordingly
  • Constantly verify documents submitted by clients within specific regions on an hourly basis
  • Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
  • Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target
  • To achieve quarterly KPI targets set by CS Manager
  • To perform other ad hoc tasks assigned by the manager

Knowledge, Skills, And Abilities

  • Good communication skills in English and Kinyarwanda language
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Customer service orientation
  • Bachelor Degree/ Diploma in Business Administration or related field
  • Fresh graduates are welcome to apply
  • Self-motivated and highly reliable

The candidate will work remotely first for approx. 3 months before relocating to Malaysia – relocation is paid for by the company.

and to be flexible in shift hours (7 AM-3 PM/3 PM-11 PM/11 PM-7 AM; MYT (Malaysian Standard Time))

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