4 weeks ago
CUSTOMER SERVICE TEAM MEMBER
KFC Uganda
Customer Service & Support
Hospitality & Hotel
USh
500,000 - 1,000,000
Easy Apply
Job Summary
To provide excellent service to customers, delivering customer expectations expeditiously in an efficient, friendly and courteous manner while maintaining the duty station in a clean and tidy condition.
- Minimum Qualification : Highschool
- Experience Level : Entry level
Job Description/Requirements
Reports to (Provide the job title of the position the job reports to): RESTAURANT GENERAL MANAGER
Direct Reports (Provide the job title(s) as well as the number of staff reporting to this job): NIL
Division:
Department: OPERATIONS
Current Grade: ENTRY LEVEL
Work Station: KFC RESTAURANT
Job Purpose
To provide excellent service to customers, delivering customer expectations expeditiously in an efficient, friendly and courteous manner while maintaining the duty station in a clean and tidy condition.
Key responsibilities
- Pack KFC food products according to quality standards.
- Prepare pack and maintain side items, adhering to approved KFC holding times and temperatures for all food products.
- Keep all areas and equipment clean and tidy
- Approach and treat the customer in a courteous, friendly and efficient manner.
- Sell the company’s products using suggestive selling techniques.
- Operate the cash register following all KFC cash handling and safety procedures.
- Undertake further tasks as required by management to facilitate the efficient running of the restaurant.
Cognitive Competencies
- Customer Orientation: Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
- Observance: The capacity to pay attention, to understand, to be sharp or alert
- Listening & Feedback: To listen and to understand what has been heard clearly and objectively and provide positive helpful and productive feedback
- Frustration Tolerance: Capacity to cope with frustration, ability to handle own aggression or feelings of resentment and irritation with situations or others, to cope with provocation
- Excellence Orientation: Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
- Accountability & Dependability: The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
- Tact & Empathy: Capacity to show concern, tolerance, sympathy for other needs, concerns, values and attitudes, to be courteous, diplomatic and respectful when attending to others
- Problem Solving: The capacity to identify causes of problems and to creatively look for answers and solutions
Behavioural Competencies
- Treat fellow team members fairly and with respect.
- Recognise other team members frequently.
- Demonstrates "TEAMWORK" by helping others.
- Reports for work as scheduled and on time (calls in as per policy if absent)
- Act like a customer maniac by achieving operational standards and delivering 100% with a Yes! Attitude on every shift.
- Demonstrates positive energy by handling customer concerns on the spot.
- Demonstrates a sense of urgency that ensures customer satisfaction.
- Pack salads according to the required weight.
- Keep all areas clean and tidy.
- Approach and treat customers in a courteous, friendly and efficient manner.
- Demonstrate excellence by preparing and serving all products according to standards.
- Know restaurant and shift goals and work to achieve them.
- Actively seek information on how to improve restaurant performance.
- Follow production and safety procedures.
- Follow cash handling procedures.
- Prepare food standards according to strict and exact recipe guides.
- Provide accurate orders to customers.
- Code dates/ items on all packaged products.
- Ensure the correct use of all holding equipment.
- Operate the cash register following all KFC cash handling and security procedures.
- Ensure that you increase sales by executing set standards and suggestive selling as directed by management.
- Know about new products and promotions and serve customers with a sense of urgency.
- Open, operate and close restaurant following procedures and checklists.
- Prepare food according to specifications.
Educational Requirements:
At least “O” Level education
Related Job Experience/Qualifications:
None
Technical skills:
- Ability to speak, write and read English
- Basic numerical skills
Other skills:
- High level of accuracy and attention to detail
- Good communication skills (oral and written)
- Ability to work in a high-pressure environment
- Ability to work independently and as part of a team
- Flexibility
Work environment:
Fast-paced. KFC is a Service Restaurant
Hot (Kitchen) and Cold (Freezers) Areas
Position requires weekend, Public Holiday and Shift work
This is an entry-level position with a clear career path and opportunities for growth into managerial levels
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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