CUSTOMER SERVICE REPRESENTATIVES

LOCATION;MATUGA-KAMPALA

DESCRIPTION;

Backbone feeds Uganda limited is seeking highly skilled and customer-focused customer service representatives to join our company. The ideal candidates will responsible for providing exceptional customer service to our clients, resolving issues and building strong customer relationships.

KEY RESPONSIBILITIES

• Customer interaction; respond to customer inquiries ,concerns and complains via phone, emails chat or in person
• Product knowledge; provide accurate and an up-to-date information about our products and services to our customers
• Issue resolution; resolve customer issues promptly and efficiently, escalating complex issues to senior staff if needed
• Order management; manage customer orders including processing, tracking and resolving issues of orders
• Relationship building; build strong relationships with the customers ,identifying opportunities to up-sell or cross-sell
• Feedback collection; collect and document customer feedback, providing insights to improve products or services

REQUIREMENTS

• Communication skill; excellent verbal and written communication skill is key
• Customer focus; strong customer-centric approach with focus on building relationships with the customers
• Problem solving skill; The ability to resolve complex issues and think critically. 
• Product knowledge, familiarity with our products and services is important
• Technical skill, proficiency in customer management software, emails and other customer service tools

QUALIFICATION

Experience; previous experience in customer service or related fields

Education; a minimum of a certificate in related field from certified institute

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section