Customer Service Representative

The candidate should be able to communicate clearly and professionally through various channels such as live chat, emails, voice calls or social media. Responding promptly and empathetically to customers’ needs is paramount to ensure their satisfaction and maintain a positive reputation for our company. It is a role that requires both strong communication skills and a good understanding of our products.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Responding promptly to client inquiries on phone, live chat or social media.
• Acknowledging and resolving clients’ complaints.
• Knowing our services inside and out so you can accurately respond.
• Keeping records of clients' interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the clients' service process.
• Works flexibly within a unit, or in other units as needed, to help meet client needs.
• Works with other teammates on knowledge sharing and the division of duties within the unit.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Qualifications

• Minimum of a diploma from an accredited institution in any field
• Have an internet-enabled device that can access our staff web portal or install Tutoroma’s mobile app
• Excellent written and verbal knowledge of English
• Good communication and interpersonal skills
• Ability to work remotely and independently
• Must have no criminal record
• Knowledge on handling people

How to Apply:

Click on the 'Apply Here' section to be redirected to the application portal.