Job Summary

Answer incoming calls or emails from customers for inquiries and questions, handle complaints, troubleshoot problems, ticketing, escalations and providing relevant information.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

PRIMARY RESPONSIBILITIES

  • Handle/respond/answer/take appropriate action to customer enquiries both through call and by email according to the set company guidelines.

  • Manage and resolve customer complaints as per set guidelines

  • Generate and record a ticket for every customer issue handled into the system

  • Document information according the standard operating procedure

  • Remain knowledgeable of products/services being offered, including attending scheduled trainings¬†

  • Generating feedback from dormant customers on product experience.

  • Providing feedback on the efficiency of the customer service process.

  • Updating job knowledge by studying new product descriptions and participating in educational training.

  • Maintain compliance with all company policies and procedures



KNOWLEDGE AND SKILLS REQUIREMENTS

  • At least a Diploma in any relevant Communications field, Business Administration or IT related course or its equivalent

  • Proficiency in Computer use and MS Office

  • Good verbal and written communications skills, proficient in spoken English.

  • Strong and sound phone etiquette¬†

  • Have good listening skills

  • Good data entry and typing skills

  • Ability to multi-task, set priorities and effective time management skills

  • Resilient and capable of working long hours

  • A versatile team player

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Kampala
| Full Time |
USh Confidential
1mo
Kampala
| Full Time |
USh Confidential
3w