New
1 week ago

Job Summary

The company is in need of a Customer care with a related experience in Household and Hardware materials to be responsible for the connection with the company's customers, follow up and implement orders, distribution and other services.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Best Ceramics Uganda Limited was established in Uganda since 2016, headquartered in Kampala plot 130-138 and 140-148,7th street industrial area and affiliated to Sunda International group of company founded in 2000 in Guangzhou China. The company deals in various products under Building Materials (BMMC), Fast Moving Consumable Goods (FMCG) and Household/Hardware Material (HHMC).

 

We are in need of Customer care with a related experience in Household and Hardware materials to work under the HHMC department.

 

Position Purpose

  • Be responsible for the connection with the company's customers, follow up and implement orders, distribution, and other services.


Key Responsibilities:

Marketing objectives

  • Assisting sales officers in their day-to-day marketing activities when they are away in the market.
  • To support the overall marketing objectives of the company both externally and internally.


Order related

  • Provide support services such as order preparation and ushering of customers through the payment procedure and issuing of goods by warehouse.
  • Persuades and guides customers through the buying process as well as an offer product solution.
  • Receives, processes and verifies the accuracy of orders from customers utilizing the organization's internal CRM mainframe system and customer purchase orders.
  • Ensures and provides quality customer service to both internal and external customers.
  • Receives inquiries from customers and resolves a variety of customer-related issues.
  • Enter customer's order and access the company's internal system to obtain and extract order information and provide customer service management with data for inclusion in various scheduled and special reports.


Payment related

  • Follow customer's payment and control bounced cheques.


Others

  • Complete the tasks assigned by leaders with quality and quantity guaranteed.


Report

  • Prepare daily and weekly sales and order report..


Key Profile Requirements:

  • Good teamwork skills.
  • Communication skills and networking ability.
  • Adaptability.
  • Strong attention to detail.
  • Good organizational and planning skills.
  • Creativity and writing skills.
  • Commercial awareness.
  • Numerical Skills.
  • Market analysis.
  • IT Skills.


Personal Quality Requirement:

  • Trustworthy.
  • Honesty.
  • Loyal.
  • Approachable, flexible, Rigorous, careful, patient, and strong ability to work under pressure

 

 

Education, Professional & Work Experience

  •  The candidate must at least have a Bachelor's Degree or above.
  • Years of work experience (1 year)
  • Related job experience (More than 1-year experience in customer)

 

Professional Knowledge

  • Proficient (Communication and coordination ability)
  • Familiar (Uganda building Materials market distribution)
  • Understanding (Knowledge of local taxation)
  • Basic understanding (Knowledge of warehousing)


How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section





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