New
4 days ago

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC). Please contact Reward for details.

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Contact Centre Agent
R-15938715

Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC). Please contact Reward for details.

Job Description
Customer Experience support: Assist in the Customer Experience roll out of various campaigns to drive customer service related matters. Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes | Customer Service Surveys: Ensure that data required by the survey house is received on time and accurate. Review reports on problems identified. Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey. | Statistics: Collection and consolidation of weekly, monthly and quarterly statistics. Track management expenses for Customer Experience costs and expenses | Switchboard Operators Management: Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning | Events Management: Plan, coordinate and execute events in driving a positive culture of Customer Experience | Internal support: Provide additional support to the Communication/Marketing areas


Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

How to apply.
Click on the 'Apply Here' section to be redirected to the application portal.



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