Consultancy – PTD SATISFACTION SURVEY 2023
Avocats Sans Frontieres (ASF)
Consulting & Strategy
To conduct a satisfaction survey on legal aid services provided under the PTD project
- Minimum Qualification:Masters
- Experience Level:Senior level
- Experience Length:5 years
- Protecting procedural and constitutional rights through Access to Justice (PTD)
Objective of the assignment
- To conduct a satisfaction survey on legal aid services provided under the PTD project
Profile of the consultant
- The consultant should have the following skills and experience:
- Master’s degree in law, justice, detention, and/or human rights or any relevant field;
- Experience working on detention, rights-based programming, and access to justice themes in the context of Uganda;
- 5 years or more working experience in conducting surveys, assessments, or research, preferably in the access to justice sector.
- Familiarity, contextual knowledge of, and experience working in Uganda.
- Excellent interpersonal skills and proven ability to multitask and work under tight deadlines
- Proficiency in English and knowledge of local languages spoken within the project districts is a comparative advantage
- 30 working days from 1st June 2023.
- ASF Contact and deadline
- Applicants should submit the following documents by Friday, 26th May 2023 by 5:00 p.m.
- A cover letter expressing your interest in the call
- A CV demonstrating relevant skills and experience and names of at least 2 references, preferably from organizations with which the consultant has conducted similar types of work.
- Indicative budget for consultant fees, detailing the activities, number of days and daily rate (Fees should be inclusive of all taxes as per the Income Tax Act Cap 340 and quoted in UGX)
- Technical proposal
- Sample of similar work done in the past
- Declare availability from the end of May to July 2023.
- The documents should be submitted to firstname.lastname@example.org under the subject line Consultancy – PTD SATISFACTION SURVEY 2023.
Overview of Avocats Sans Frontières
ASF is an independent international non-governmental organization founded in Belgium in 1992, whose mission is to contribute to the establishment of institutions and mechanisms that allow for access to independent and impartial justice, and which are capable of guaranteeing the protection of fundamental rights (civil and political, economic and social), including the right to fair trial.
For more than 20 years, ASF has been implementing programs with the aim to facilitating access to justice for the most vulnerable population in fragile states or transition contexts, including: Burundi, Nepal, Democratic Republic of Congo, Rwanda, Myanmar, Uganda, Chad, Tunisia, Morocco, Kenya, Timor Leste and in Israel and Palestine. For more information, visit www.asf.be
About the Project
The project Protecting Procedural and Constitutional Rights through Access to Justice is implemented in the following districts; Arua, Gulu, Kitgum, Lamwo, Hoima, Masindi, Wakiso and Kampala. This is in partnership with Legal Aid Service Providers Network (LASPNET) with funding from the Austrian Development Cooperation (ADC).
The project’s rationale is to restore procedural rights in the practice of criminal justice, as an entry point for greater adherence to human rights and the Rule of Law in Uganda. Therefore, the project’s approach is a holistic one, going beyond addressing detention issues in the administration of justice in silo.
The overall goal of the project is to contribute to the realization of the Rule of Law in the administration of Justice in Uganda. To do this, the following specific objectives and results are expected:
Specific Objective: To foster the protection and promotion of constitutional and procedural rights in the administration of justice, with a focus on situations of detention
Expected Result 1: Enhanced capacity for civil society to advocate for the protection of constitutional and procedural rights
Expected Result 2: Strengthened provision of legal aid services to uphold procedural rights in the administration of Justice
Expected Result 3: A stronger engagement with central institutions to influence policy
For further information on the project, a full version of the project proposal along with relevant documents will be shared with the selected candidate.
Purpose of the assignment
Avocats Sans Frontières seeks to recruit an external consultant to conduct a satisfaction survey on legal aid services provided under the PTD project. This will be carried out in all project districts aforementioned. The survey seeks to assess the quality of legal aid services provided under the project and their impact on the state of pre-trial detention in the districts of intervention. The specific objectives include:
- To measure any evolution in beneficiary satisfaction since the previous satisfaction survey.
- To assess project internal systems and processes with regard to the legal aid activity, particularly case follow-up, data management, and management of the pool of lawyers and paralegals.
- To identify any intended or unintended impacts of the legal aid activity through feedback provided by the target groups
- To obtain specific feedback from stakeholders (prison, police, judiciary, LASPS; lawyers and paralegals themselves) on the legal aid services and potential improvements to be made.
- To provide recommendations for the implementation of similar activities in the future.
The assessment will be conducted using a mixed methods’ approach employing both qualitative and quantitative methods of data collection to collect rich and informative data. The proposed methods and approach shall be discussed and refined in the initial phase of the assignment with the consultant. An inception meeting to validate the activity schedule, work plan, contact persons and other necessary clarifications shall be held with the consultant and ASF as well as representatives from LASPNET. A list of all necessary documents to be shared shall also be agreed upon. Following this, the consultant will then put together an inception report which will outline:
The selected methodology and the justification for the choice in relation to the mission and the project;
- The key documents to be reviewed for the survey (project documents, monitoring and project reports, databases etc.);
- The tools for data collection;
- The selected respondents;
- The method for data analysis;
- Revised work plan and time schedule.
In addition to agreed-upon documents to be shared, the consultant will engage the project partner, LASPNET to better appreciate the legal aid services provided under the project and get further support in accessing the beneficiaries on the ground. In the absence of relevant data, the consultant should identify the sources of verification and recommend the measures to be taken by ASF to avail them.
Timeline and Deliverables
ASF expects the following deliverables from the selected consultant:
- An inception report detailing methodology, tools and timeline, and sample
- Submit all data to ASF, including copies of the final datasets and hard copies of the collection instruments
- Draft satisfaction survey report for review by ASF
- Final satisfaction survey report
- Presentation of findings to ASF, LASPNET, and other relevant partners
All deliverables of the survey mission will be handed over and finalized before 14th July 2023. The assignment will take place for a period of 30 working days.
Conditions of the mission
This call for application is open to only national service providers. All applicants must submit technical and financial proposals via email (see “ASF Contacts and deadlines”). Payment shall be made based on deliverables as per ASF’s consultancy rates which inform the Agreement.
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