Communication and Collaboration Lead

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we are dedicated to developing Product Experience Insights software for digital product teams. Our aim is to provide insights into user behavior and their strong sentiments, enabling product teams to deliver genuine value with speed.

In this role, you will report to the Director of Remote Operations. We are in search of a forward-thinking expert in communication and collaboration, one who is enthusiastic about pioneering innovative methods for companies to share information and collaborate effectively within a remote work environment.

Your responsibilities will encompass leading a team of three individuals, taking charge of internal communication, knowledge management, and promoting a remote-first work culture across the organization. This role requires an individual who thrives in a fast-paced, agile tech environment and comprehends the challenges associated with scaling.

Your proficiency as a strong communicator, particularly in written communication, and your keen awareness of cutting-edge remote work best practices are essential. This role involves extensive cross-functional collaboration and demands your ability to formulate a clear vision for your team to align with the company's needs.

Your key responsibilities include:

• Guiding a team consisting of our Knowledge Manager, Internal Communication Specialist, and Remote Work Specialist, prioritizing initiatives with the highest impact and value for the business.
• Assuming full responsibility for the company's internal communication strategy, collaborating with our partners in Contentsquare as necessary.
• Supporting our Knowledge Manager in devising a strategy for the sharing and storage of information across the company.
• Collaborating with our Remote Work Specialist to establish clear guidelines that promote best practices throughout the organization, facilitating high performance.
• Infusing innovation into the team's strategy to maintain our leadership in remote work.
• Defining the strategic vision for the team and the essential pillars for our success.
• Establishing clear and measurable goals for which you and your team are held accountable.