Collections Officer

The employee’s duties and responsibilities shall include but not be limited to:

• Calling Asaak clients and encouraging them to repay their loans
• Monitoring tracking devices in clients’ motorbikes and reporting suspicious behavior (including nights and weekends as needed)
• Follow up on tracker removal and transfer of bike details
• Update the resold bikes’ details and Name the new bikes in the tracking system.
• Prepare and upload contracts into the AP
• Disburse bikes to clients in line with approved disbursement lists as per company guidelines
• Follow- up on insurance documents and ensure compensation of clients in line with insurance guidelines 
• Draft and disburse release letters to clients 
• Attend to and provide relevant information to clients at the office for  restructures and  impounded cases in line with company guidelines
• Analyzing client loans within their respective portfolios and solving different client problems and complaints in line with company guidelines
• Maintain a healthy portfolio under the assigned clients by initiating recovery actions for loans in default.
• Contact clients and disburse 3rd party stickers 
• Follow up on clients to process permits and update permit list on disbursement days
• Stay abreast of new types of loan products and other financial services and in order to better meet customers' needs.
• Conducting field visits associated with recoveries and compliance, managing assigned loan portfolio
• Negotiate payment arrangements with customers who have delinquent loans.
• Recommending repeat clients for new loans
• Share weekly, bi-weekly and monthly reports in line with departmental guidelines.
• Sensitize customers about Asaak loan products and services in line with the set targets.

Person Specifications:

The job holder requires the following specifications:

• Ability to work together in a team, under minimum supervision & under tight deadlines
• Excellent customer service skills
• Good  presentation skills

Minimum Requirements:

• Bachelor's degree in Marketing, Business Administration, Finance and Accounting  or any related field
• At least 2(two) years of working experience as a Collections Officer or similar position
• Knowledge of Ms. office software
• Fluency in Lusoga is an added advantage

The deadline for application is Friday 20th January 2023  by 5:00 pm 

While we thank all applicants for showing interest, only short-listed candidates will be contacted for interviews.

How To Apply: 

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section