Skills Assessment
New
1 week ago

Job Summary

To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

BUSINESS UNIT Woolworths Africa Stores

JOB TITLE Clothing and Home Sales Assistant

REPORTING TO             Clothing & Home Department Manager


MAIN PURPOSE

To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.


KEY OUTCOMES

Demonstrates customer service (Customer)

  • Greet, smile and acknowledge customers
  • Display a friendly and helpful attitude when interacting with customers
  • Identify customer needs in order to provide optimal service
  • Attend to customers quickly and effectively
  • Takes responsibility for serving the customer and finding solutions to the customer’s queries
  • Handle customer questions and queries effectively
  • Deal with customer complaints, requests, and queries quickly and efficiently
  • Approach all customers and offer assistance in the department.


Applying selling skills (Cross-Selling & Service)

  • Meets customers’ needs and expectations by listening to and advising customers
  • Offer alternatives if merchandise is not available and or sizes not available
  • Achievement of sales and unit targets


Demonstrates product knowledge and standards (Knowledge)

  • Implement gridding and rack alignment in accordance with the store guide.
  • Know what new lines and promotions have come into their department.
  • Know what special events are happening in-store
  • Advise customers according to their lifestyle and segmentation and identify the location of products in their department and where in the stockroom
  • Able to measure customers correctly
  • Complete the fitting room disc control register


Adheres to shopkeeping disciplines (Presentation) 

  • Ensures the store readiness for trade
  • Maintain hygienic, safe and clean sales floor, till points, fitting rooms, and back areas
  • Ensures there is sufficient consumables throughout the day
  • Support the implementation of loss and control measures.
  • Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way, and sizes


Minimize Shrinkage (Knowledge)

  • Effective management of  stock losses 
  • Ensure buddy systems is in place in your area 
  • Reporting acts of dishonesty related to shrinkage and fraud to your line manager
  • Awareness & report suspicious individuals in your area to security or management
  • Understands and apply all red flag processes and policies and procedures
  • Ensure correct pricing of merchandise
  • Identify and manage shrinkage hotspots in their departments
  • Ensure strict controls in place at fitting room area


Demonstrates personal leadership (Leadership)

  • Demonstrates self-discipline with regards to attendance, dress code, hygiene, and timekeeping
  • Attends/is informed of the game plan/team meeting to know the day's focus


COMPETENCIES

  • Technical & Functional
  • Product knowledge
  • Possesses detailed information about a product or service, its qualities/properties and uses/applications
  • Selling skills
  • Persuades client to buy a product or service. Makes a proposal that is acceptable to the client by drawing on product knowledge
  • Till processes
  • Fitting rooms
  • Department stock management
  • Store disciplines and housekeeping
  • Shrinkage management


Personal Leadership

  • Customer service orientation
  • Displays a positive attitude when relating to customers
  • Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations


Stress tolerance

  • Maintains effective work behavior and attitudes in the face of setbacks or pressure. 
  • Remains calm, stable, and in control of their own emotions and responses
  • Honesty and reliability
  • Possesses and adherence to high professional standards and principles
  • Maintains honesty and fairness


Persuasion

  • Convinces others by creating an impact
  • Communicates in a manner that is convincing and that influences someone to act in favor of a recommendation


Communication

  • Expresses self clearly in an understandable manner verbally and in writing


Decision making

  • Examines the options available
  • Forecasts the outcomes and impacts of each option and determines which option is the best for a particular situation


Numeracy and literacy

  • Possesses mathematical and language skills needed to cope with everyday life
  • Able to compute simple mathematical tasks and equations
  • Able to read, write and understand commonly used language


Role models the Woolies values

  • Quality and Style “Deliver the best”
  • Value “A simple and fair deal”
  • Service “Think Customer”
  • Innovation “Discover the difference”
  • Integrity “Do what you say you will do”
  • Energy “be passionate and deliver”
  • Sustainability “Build for a better future


JOB REQUIREMENTS

  • The ability and flexibility to work different shifts.
  • Previous work experience in the Retail or Fast Moving Consumer Goods industry would be advantageous.


ADDITIONAL CRITERIA

  • Degree or Diploma in a business-related field or customer service formal training 


How to apply.

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