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Client Success Coordinator

Project Growth

UGX Confidential
New
3 weeks ago

Job Summary

Our client is a prominent provider of promotional products and branding solutions, helping businesses create impactful brand identities through custom-designed promotional products and corporate gifts.

  • Minimum Qualification : Bachelors

Job Description/Requirements

Our client is a prominent provider of promotional products and branding solutions, helping businesses create impactful brand identities through custom-designed promotional products and corporate gifts. They aim to enhance brand recognition and loyalty by offering tailored branding solutions that effectively communicate brand values.

Location:

Fully Remote (Work from Home), 9 AM - 5 PM EST.

Key Responsibilities:

  • Client Management & Creative Scoping: Work with client accounts, scope their needs and requirements, and support in delivering creative and branding services to ensure alignment with their business objectives.
  • Proposal, Quotes & Order Writing: Work alongside the internal team to put together pricing proposals/quotes for clients based on the service scope.
  • Creative Problem Solving: Suggest creative ideas and solutions to address client business challenges and enhance brand positioning.
  • Collaboration: Work collaboratively with internal teams to ensure projects are delivered on time and meet client expectations.
  • Client-Facing Role: Serve as a point of contact for clients, ensuring satisfaction and managing all aspects of client services.
  • Data Entry Skills: Demonstrate accurate and efficient data entry capabilities, with attention to detail and the ability to handle large volumes of information.

What Success Looks Like:

  • Client Satisfaction: Achieve high levels of client satisfaction through effective communication and successful project delivery.
  • Effective Proposal Writing: Collaborate with the internal team to translate needs into clear and effective pricing proposals.
  • Creative Solutions: Successfully discuss creative ideas with clients that solve business challenges and enhance brand value.
  • Timely Delivery: Ensure all projects are completed on time and meet or exceed client expectations.

Qualifications:

  • Experience: Proven experience in a client-facing role, with a strong background in creative branding and design.
  • Design Skills: Proficiency in Canva, with a keen eye for branding and visual aesthetics.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to write proposals and build rapport with clients.
  • Organizational Skills: Highly organized and capable of managing multiple projects and deadlines efficiently.
  • Creative Mindset: Self-motivated, creative, and independent, with a passion for branding and innovation.
  • Remote Work Proficiency: Capable of working effectively in a remote setting, with strong collaboration skills.

Application Process:

To be considered for this role these steps need to be followed:

  • Fill in the application form
  • Record a video showcasing your skill sets











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