Client Relations Officer

To act as the first point of contact for UNOC’S head office visitors by coordinating the front desk activities, including distributing correspondence, and redirecting phone calls.

Requirements

• Job Qualifications: An honour’s bachelor’s degree in any of the following areas of study; Social Sciences, Arts, Development Studies, Public Administration, Social Administration, Office and Information Management, Business Administration, Secretarial & Administrative Studies or any degree in humanities.
  
• Knowledge and Experience: 0 – 3 years of relevant working experience.
  

• Receive all external visitors to the Head Office and coordinate/facilitate them to meet the relevant UNOC Officers in an orderly and planned manner.
  
• Coordinate and relay messages from external visitors to relevant UNOC Officers in the event that the visitors are unable to meet the relevant officers; where required, schedule follow-up meetings.
  
• Facilitate internal UNOC officers to make external calls where required; ensure calls are routed to the relevant external organizations and individuals and relevant information is relayed to the internal officers.
  
• Provide callers and or visitors with information such as company address, directions to the company location, website and other related information.
  
• Maintain a safe and clean reception area and ensure that all artefacts and decorations at the reception area are consistent with the UNOC brand guidelines.
  
• Coordinate and/or facilitate basic Office Safety indications for visitors.
  
• Receive mail, distribute it to the respective offices and make follow up on correspondence.
  
• Respond to inquiries queries, concerns and complaints raised by internal and external stakeholders.
  
• Schedule, organize and co-ordinate internal meetings.
  
• Support the coordination of staff and UNOC guest travels including Air ticket and Hotel bookings.
  
• Develop and mentor junior staff.
  
• Undertake any other assignment as may be required from time to time.