Client Relations Officer

Required Experience

• Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree.
  
• Relevant experience.
  
• Minimum of 1 to 2 Years Relevant Working Experience in Similar Role.
  
• Willingness to work upcountry.
  

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.
  
• Meet set quantitative and qualitative targets.
  
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
  
• Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
  
• Adhere to the steps outlined from the selling skills tool.
  
• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
  
• Ensure that there is a return on investment in sales activities.
  
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
  
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department.
  

Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.
  
• Build & maintain relationships with key employees among our customers.
  
• Track and monitor the customer needs throughout their journey.
  
• Act as point of contact for compliments and complaints and manage appropriately.
  
• Ensure both the company and clients adhere to contract terms i.e SLA.
  
• Attend company sponsored events such as doctor conferences and meetings.
  
• Contributing to the development of marketing strategies.
  
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.
  

Business development

• Reach out to customer leads through cold calling.
  
• Advise clients on creating profitable business by advising on the policies around our SLA’s.
  
• Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
  

Other

• Maintain or update business databases to ensure correct and accurate information.