Call Centre Agent

Job Description:

We are seeking a friendly and customer-oriented Call Centre Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment while maintaining professionalism and efficiency.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up on customer inquiries, sales leads, or service requests.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting, billing issues, and order processing.
• Escalate complex issues to the appropriate department when necessary.
• Maintain detailed and accurate customer records in the system.
• Meet daily call targets and service level agreements (SLAs).
• Handle multiple communication channels, including phone, email, and chat (if applicable).
• Follow call scripts and guidelines to ensure a consistent customer service experience.

Minimum Requirements:Education & Experience:

• High school diploma or equivalent (minimum requirement).
• Previous experience in a call centre, customer service, or sales role is a plus.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to handle high call volumes and work in a fast-paced environment.
• Customer-focused with a polite and professional demeanor.
• Basic computer skills and ability to use CRM software (training provided if needed).
• Ability to work flexible shifts, including evenings, weekends, and holidays (if required).

Preferred (but Not Required):

• Experience in telemarketing, sales, or customer retention.
• Familiarity with live chat or email support platforms.
• Multilingual skills (a plus, depending on the customer base).

How to Apply:
All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section