Call Center Agent

Qualifications and Requirements

• A Bachelor’s degree in Commerce, Business Administration, Entrepreneurship, or a related field.
  

• Strong attention to detail to optimize invoicing processes.
  

• Ability to think analytically and critically.
  
• Excellent verbal and written communication skills.
  

• Strong interpersonal skills with the ability to work effectively in a diverse team.
  

• Capable of working under pressure with minimal supervision.
  
• Experience with MS Office applications is essential
  

• Meet daily targets set by the Supervisor.
  

• Accurately input and maintain sales data into the SYSPRO system or Excel on a daily basis.
  

• Ensure the accuracy of customer details, such as addresses, on invoices and delivery notes, in line with sales orders and LPOs.
  

• Verify that product codes, prices, and quantities on invoices and delivery notes match the details outlined in the sales orders and LPOs.
  

• Apply the correct terms and conditions, including discounts and prices, as negotiated by the sales team.
  

• Ensure the appropriate terms and conditions are applied for different client categories, such as dealers and corporate companies.
  

• Monitor product availability in stock and ensure timely execution of invoices and delivery notes.
  

• Follow up on incorrect orders caused by errors in specifications to ensure timely cancellation.
  

• Address pricing discrepancies, including overcharges or undercharges, and initiate the necessary corrections
  

• Ensure that sales order specifications align with invoices and delivery notes, and ensure proper printing of documents.
  

• Perform other duties as required by may be assigned.