Branch Sales and Operations Lead – Kawempe Branch and Kyaliwajjala Branch

 Key Responsibilities

1. Sales and Business Development

• Lead execution of daily, weekly, and monthly sales targets for the branch.
• Identify and pursue local market opportunities to grow Kray’s loan and savings products.
• Organize and participate in field activations, market days, and community engagement activities.
• Onboard clients onto relevant financial products and ensure KYC compliance.

2. Team Leadership and Supervision

• Recruit, train, and manage a team of sales agents in Kawempe.
• Monitor performance and provide daily coaching, support, and feedback.
• Allocate sales zones and ensure daily field reporting.
• Maintain a motivated and target-driven sales team culture.

3. Customer Relationship Management

• Maintain a positive relationship with key clients, business groups, and SACCOs.
• Collect customer feedback and escalate product or service issues.
• Educate clients on responsible borrowing, repayment expectations, and financial literacy.

4. Reporting and Documentation

• Prepare daily sales reports, agent performance summaries, and client feedback logs.
• Maintain accurate sales and client onboarding records.
• Support reconciliation of sales, collections, and client documentation.

Qualifications and Experience

1. Diploma or Bachelor's degree in Business, Marketing, Microfinance, or a related field.
2. At least 3 years of experience in sales or microfinance, preferably in a supervisory role.
3. Strong understanding of local dynamics in Kawempe.
4. Proven ability to lead a field team and meet aggressive targets.

Skills and Competencies

1. Strong leadership and people management skills.
2. Excellent communication and persuasion skills.
3. Goal-oriented, self-driven, and adaptable.
4. Fluency in Luganda and English.
5. Familiarity with digital tools for reporting and client onboarding.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section