Branch Sales and Collections Lead – City Centre Branch

• Key Responsibilities

1. Sales and Client Acquisition

• Promote Kray Microfinance’s savings and investment products to individuals, groups, and businesses.
• Execute branch-level strategies to meet monthly targets for client onboarding and savings mobilization
• Lead field activations, workplace outreach, and market campaigns to grow deposit volumes.
• Ensure proper KYC and onboarding procedures are followed.

2. Savings and Deposits Collections

• Supervise and coordinate daily savings and deposit collections from clients under structured savings plans (e.g. Kabox Kusimu, Early Bird, 120 Days Challenge).
• Ensure agents follow collection schedules and submit funds on time.
• Follow up with clients who miss scheduled deposits and implement proactive engagement to reduce drop-offs.
• Monitor savings consistency per client and escalate irregularities or cancellations.
• Track individual plan performance and contribute to growth of branch-level wallet balances.

3. Team Management

• Recruit, train, and lead a team of sales and deposit collection agents.
• Allocate daily field targets and monitor execution.
• Coach and motivate agents to maintain high performance, discipline, and accountability.
• Maintain updated agent performance reports and handle any field disputes.

4. Reporting and Compliance

• Submit daily reports on new savings accounts, deposit collections, missed deposits, and customer feedback.
• Ensure all client funds are recorded accurately and reconciled with system entries.
• Flag any suspicious activity or misreporting immediately.
• Maintain a strong audit trail for all field collections.

5. Customer Relationship Management

• Engage regularly with clients to ensure satisfaction and understanding of their saving plans.
• Educate customers on the benefits of consistent saving and long-term financial planning.
• Address complaints promptly and escalate issues requiring management attention.

Qualifications and Experience

• Diploma or Bachelor’s degree in Business, Microfinance, Marketing, or related field
• At least 2 years of experience in savings mobilization or microfinance field operations
• Experience supervising sales or field agents in a fast-paced environment
• Familiarity with savings group dynamics and structured financial plans

Skills and Competencies

• Strong leadership and supervisory skills
• Excellent verbal communication and interpersonal skills
• Sales-oriented and customer-focused mindset
• High integrity and attention to detail
• Proficiency in Luganda and English
• Comfortable with mobile reporting and digital data entry

 How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section