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Job Summary

The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Reports to: Category Leader

Location: Different Locations in Uganda


About 

Our client uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. The company’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. The company is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the company's digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines.

Our client has financed 65,000+ and has 750+ employees serving clients across 23 branches in Uganda and 10 in Kenya. Our client is growing into new geographies and asset product lines including boat engines for fishermen and fridges for retail shops.


About the role

The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. He / She is tasked to make decisions on behalf of the company and also is entrusted with ensuring the growth of the branch.

The Branch Leader will execute the following key duties and Responsibilities


Team Management

  • Provide strong leadership to the operations teams at the branches to ensure the achievement of set targets and expense control.
  • Supervise staff to ensure smooth operations and service delivery at the branch level.
  • Supervise and coordinate the safety and security function at the branch
  • Train and coach all field team and support functions on the company operations, expectations, core values, rules, and regulations
  • Participate in the regular performance reviews for the branch staff
  • Ensure proper support to the branch by the head office functions


Customer Service

  • Understand and respond to client’s questions and problems
  • Train other team members, especially the field team to provide strong good customer service to clients and resolve client complaints within the specified timelines
  • Understand the customer experience by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
  • Ensuring proper and timely assets lease management i.e acquiring necessary documentation and ensuring assets are disbursed on time .
  • Monitor client’s lifecycle from onboarding, and payment schedules to final closure of issuance of logbooks.
  • Attracting new customers and expanding customer base in the assigned geographical regions
  • Support Company’s and /or product marketing and information campaigns


Manage field operations

  • Support the collection, recovery process and client vetting processes
  • Ensure proper implementation of operations policies and procedures


Reporting

  • Submit operations status reports to supervisors indicating progress, challenges, and way forward
  • Serve as the point of contact for all stakeholder engagements and local  business partnership relationships, Police and other security agencies, etc
  • Identify new business areas within the region


Manage administrative functions for the branch by ensuring:

  • custodian of all Branch resources and ensure that they are properly utilized.
  • Propose process, procedure, and cost-efficiency improvements for the branch.
  • Ensure a conducive working environment with all the required resources for team productivity.

Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities


Key requirements

 Knowledge, experience, skills, and qualification;

  • Bachelor's Degree or equivalent in Business
  • Certified copies of all academic documents
  • At least 3+ years of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
  • Unquestionable degree in integrity and transparency.
  • Riding Competence preferably Class A and B is a requirement for this position
  • Excellent analytical skills.
  • The highest degree of dependability and commitment.
  • Connect with customers, colleagues, and the community, and spot talent in others


Personal attributes and abilities

  • Innovation: develops new, better, or significantly different ideas, methods, solutions or initiatives within your role that result in improvement of the departmental output and the company as a whole.
  • Accountability: holds self and others accountable for all work activities, research, and personal actions and decisions, follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high-quality results for departmental success.
  • Service excellence: knowledge of and ability to put into action customer service concepts, processes, and techniques to access internal and/or external customers’ needs and expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly.
  • Planning and organizing: develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary. Interpersonal relationships: knowledge of and the ability to effectively interact within and across departments/units in a constructive and collaborative manner.
  • Excellent oral and written communication skills: understands effective communication concepts, tools, and techniques, ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience, and receives, and accurately interprets ideas, information, and needs through the application of appropriate communication behaviors.
  • Professionalism and maintaining the company Employer Brand: maintain high level of professionalism in all correspondence and is empathetic and personable
  • Positive attitude: maintains a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
  • Flexible and resilient: willing to travel, work in rural areas in Kenya, flexible in schedule and work hours, seek direct feedback, and see every challenge as an opportunity to grow.


How to Apply:
All suitably qualified and interested candidates should send their applications including an updated CV and cover letter through Brightermonday Portal by Clicking on the 'Apply Now ' section

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