Asst Underwriter / Motor Third-party Clerk

JOB DESCRIPTION / OBJECTIVES – ASST UNDERWRITER/MOTOR THIRD PARTY CLERK

Job Title: Asst Underwriter / Motor Third-party Clerk

Reports To: Assistant Underwriting Manager 

The role holder will be responsible for sticker management and other roles/duties assigned in accordance with laid down underwriting procedures in the company and ensure effective and efficient service delivery to customers.  

Key Responsibilities

• Monitoring of Motor third party & COMESA stickers stock to ensure there’s always enough supply to meet the customer demands
• Issuing & printing of stickers as and when instructions come through from various customers accurately with minimal / no errors after payment has been made and a Sticker Reference Number generated
• Monitoring and analyzing of the Motor third party tracker to ensure that all stickers purchased by the company are accounted for at anyone point
• Daily upload of issued Motor third-party stickers to the UIA payments portal and forwarding the same to the finance department to initiate payment.
• Raising and following up of payment requisitions replenishing sticker stock (Both the MTP & COMESA stickers)
• Preparation of COMESA returns reports for Uganda Re and ensure the company’s contribution to the scheme is effectively remitted
• Preparing policy documents, debit & credit notes & endorsements and authorizing them within authority limits
• Ensuring premiums are settled as per company policy.
• Maintain high standard level of customer service - responding to general underwriting enquiries (walk-in clients, telephone and emails)
• Liaise with intermediaries and direct clients on issues relating to their policies
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard. 
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• Renewal/retention ratio
• Customer satisfaction index
• Turnaround Time
• Accuracy 

Working Relationships

Internal Relationships:

• Accountable to the Assistant Underwriting Manager (Or any designated Manager)
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Goldstar customers
• Insurance sector players

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision-making at the management level; learns from successes and failures and seeks colleague and customer feedback.

• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals.

• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.

• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; displays individual responsibility towards the community and the environment; models the organizational values during everyday interactions.

How to apply: 

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section