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2 weeks ago
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Assistant Relationship Manager

Absa Group

Confidential
  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements



















Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

  • To assist the Relationship Manager in maintaining a portfolio of existing clients, to ensure that targets are met. This is to be achieved through a professional and timely assessment throughout the lifecycle of the client, an understanding of customer needs and delivery of market leading client service.
  • A key member of a Corporate Team developing and maintaining relationships with a portfolio of Corporate Banking customers and connected Personal customers.
  • As Relationship Managers will be out of the office for significant periods of time the jobholder will be primary point of contact for customers on relationship issues dealing with a range of relationship issues.
  • In conjunction with Relationship Manager, strong focus on delivery of portfolio sales and income targets and high-quality service

Job Description

Sales and Relationship Management

  • Meet revenue targets as discussed and agreed with the Relationship Manager and Unit Head.
  • Maintain Relationship Plans for all customers in the portfolio assigned by the Relationship Manager such that contact with customers is prioritized.
  • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate, interim reviews with non-borrowing customers
  • Deal with and find solutions to customer complaints
  • Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
  • Research, create and follow up a target list for potential new business.
  • Develop and maintain own contacts with individuals within customers’ organization.
  • Act as a principal point of contact with customers on day-to-day relationship issues.
  • Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
  • Assist with development of and revisions to Customer Relationship Plan.
  • Proactively manage level of customer service and satisfaction.
  • Develop and maintain links with Global business community and support Relationship Manager in same activity e.g. K.B.I.s.
  • Conduct research to identify potential new customers and maintain database of potential customers.
  • Arrange and undertake product presentations where appropriate.
  • Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
  • Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.

Operational and risk requirements:

  • To timeously obtain information on clients required by the Relationship Manager; manage risk by maintaining relationships on clients’ portfolio and to vet such information for completion including correctness and ensure such information is readily accessible.
  • To follow up with the client in the event of any deficiencies in information.
  • To assist with all relevant administrative requirements.
  • To ensure that all reporting requirements on the portfolio are met promptly and completely including working with the relationship Manager in fulfilling reporting requirements.
  • To maintain a detailed and up-to-date record of all action items on a particular client and to record the progress in completing such action items on a particular client by recording the progress in completing such items including escalating any shortcomings in the resolution of such plans to the Relationship Manager.
  • To ensure all governance regarding client documentation is adhered to, including opening and retention of accounts.
  • Ensuring compliance and adherence to Absa Group Policies such as: Financial crime and Anti-money laundering politically exposed persons, financial sanctions and prohibitions, Reputational risk policy, Absa sanctions policy, Absa correspondent banking policy and any other appropriate policies.
  • Help Compliance Officer on any compliance-related issues.
  • Act as record management champion for the function.

Control and Governance

  • Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
  • Collate customer produced financial information.
  • Analyse historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
  • Assist with creation of Credit Applications.
  • Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
  • Provide technical input and undertake research for Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
  • Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service.
  • Contribute to environment of mutual support by sharing knowledge with other team member.
  • Understand and manage risks and risk events (incidents) relevant to the role.
  • Work with Relationship managers to ensure KYC and other control requirements are met within portfolio of customers by following up on all required documentation and ensuring that it is filed
  • Review refer list and other risk reports and provide feedback on action required
  • Ensure compliance to Absa Corporate Banking policies and procedures.
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

Role/person specification

Preferred Education: Degree in Business, Commerce and Management Studies or similar field.

Preferred Experience:

  • Corporate Banking Knowledge
  • 2-3 years’ experience in a similar environment

Knowledge And Skills

Technical Skills/ Competencies

  • Deciding and initiating action
  • Relating and networking
  • Adapting and responding to change
  • Presenting and communicating information
  • Ability to analyze and interpret information to ensure correct and completeness
  • Ability to communicate verbally and orally
  • Deadline driven – ability to work accurately and quickly under pressure

Knowledge, Expertise And Experience

  • Experience in client management and query resolution
  • Experience of internal stakeholder management
  • Experience in effective administration, record keeping and schedule management
  • Acquaintance with Windows, Excel, Power Point and Word
  • Sound knowledge of KYC and Compliance (including anti-money laundering) issues
  • Good relationships with third parties involved in various projects

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)










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