Assistant Manager

• Supervise day-to-day activities across the Bakery, Bar, and Guest House.
• Ensure smooth coordination between departments to optimize customer experience and operational efficiency.
• Monitor stock levels and oversee timely procurement of required products and supplies.
• Maintain cleanliness, order, and operational standards across all business units.

• Conduct daily reconciliations of income and expenses from all units.
• Review and verify sales reports from cashiers, bar attendants, and salesmen.
• Monitor operational costs to prevent wastage and unauthorized spending.
• Prepare simple weekly performance and expense reports for review by the Operations Lead.

• Supervise approximately 10 staff members across the three departments.
• Enforce discipline, punctuality, and adherence to standard operating procedures.
• Support recruitment, training, and motivation of team members to improve performance and reduce turnover.
• Foster teamwork, accountability, and effective communication among staff.

• Lead initiatives to increase revenue and promote cross-selling between the 3 units.
• Handle customer concerns promptly and professionally to maintain satisfaction and loyalty.
• Encourage and monitor upselling efforts across all units (e.g., bakery to bar customers).
• Support marketing ideas and community engagement to grow the customer base.

• Oversee weekly inventory management to ensure availability of stock while minimizing losses.
• Track usage trends and alert management to replenishment needs.
• Ensure proper documentation of deliveries, stock movements, and waste/discards.

• Compile daily reconciliation sheets and submit them to the Operations Lead.
• Track performance metrics and propose improvement plans when targets are not met.
• Support the implementation of operational policies, checklists, and controls.

• Daily/weekly sales targets met by the sales team.
• Reduction in product returns and waste.
• Timely procurement of raw materials (no production interruptions).

• Effective management of stock (beverages, spirits, etc.) with minimal shortages or losses.
• Accurate daily sales reports and reconciliations.
• Increased customer retention and sales per customer.

• Growth in room occupancy rates (month-on-month).
• Positive guest reviews and customer satisfaction ratings.
• Efficient housekeeping and resource utilization.

• Daily reconciliations submitted on time and error-free.
• Reduced staff absenteeism and improved team morale.
• Evidence of cost control and increased operational efficiency.
• Revenue growth across the three business units.

• Minimum Qualification: Diploma in Business Administration, Hospitality Management, Accounting, or a related field.
• At least 2 years of experience in hospitality, retail, or business management.
• Strong understanding of basic accounting, stock management, and customer service principles.
• Experience supervising teams in a fast-paced environment.

• Strong leadership and problem-solving abilities.
• High integrity, accountability, and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and make quick, sound decisions.
• Forward-thinking, innovative, and proactive in identifying opportunities for growth.

Working Conditions

• On-site accommodation provided.
• Work involves long hours, including weekends and holidays.
• Must be flexible, reliable, and available to respond to operational emergencies as needed.
  

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section