Administrative Officer (Service Line Manager, Uniformed Personnel)

United Nations Regional Service Centre Entebbe (RSCE)

Job Summary

Manages the achievement of RSCE key performance indicators (KPIs) and all Service Level Agreement (SLAs) components for RSCE projects/programmes/operations related to the respective Service Line.

  • Minimum Qualification: Masters
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description/Requirements

Duty Station:  Entebbe, Uganda

Job Opening Number: 21-Administration-RSCE-152008-R-Entebbe (M)

Reports to: Service Delivery Manager of Benefits & Payroll Pillar


About US:

The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.


Key Duties and Responsibilities:

 Within delegated authority, and on behalf of the Service Line, the Administrative Officer (Service Line Manager) is responsible for the following:

  • Manages the achievement of RSCE key performance indicators (KPIs) and all Service Level Agreement (SLAs) components for RSCE projects/programmes/operations related to the respective Service Line.
  • Manages the development of the Service Line’s annual budget development programme, particularly with respect to the establishment of major resourcing priorities, preparing cost estimates and budget proposals, related to the Service Line’s resourcing requirements such as staff and non-staff requirements, including programmatic aspect; reviews, analyzes and revises data with respect to the finalization of the budget proposals as well as Result Based Budgeting inputs.
  • Supervises the review and monitoring of staffing costs and expenditures in UMOJA in line with funds allotment, ensuring that funds for staffing costs are available, and where necessary alerts the Service Delivery Manager for appropriate follow up for funds to be deployed to meet any shortfall.
  • Manages the efficient and effective use of budgetary resources through robust monitoring of budget utilization to the approved budget and timely provision of information to RSCE management for decision making; provides support and guidance to fund Centre/Client Missions on budget implementation and corrective actions where necessary.
  • Oversees the processing of payments for goods and services received ensuring that the established procedures including availability of appropriate supporting documents for the processing of payments are adhered to.
  • Provides policy guidance, financial interpretations, adaptations and corrective actions in response to audits and other queries to ensure adherence to the UN Financial Regulations and Rules, Staff Rules, Administrative Instructions, Bulletins and Circulars under the guidance of the Service Delivery Manager.
  • Provides advice on the development, modification, interpretation, and implementation of and exceptions to United Nations staff regulations, rules, policies and practices on entitlements and other human resources related matters as required.
  • Acts as a Certifying Officer under financial Rule 105.5 or Approving Officer under Financial Rule 105.4 in adherence with the UN Regulations and Rules.

Administration of payment, on-boarding, separation, benefits, entitlements and payroll activities:

  • Supervises processing of staff members’ payroll and entitlements including claims, danger pay, daily subsistence allowance, mission subsistence allowance for Government Provided Personnel, Uniformed Personnel, International and National staff, and any other allowances for payments in conformity and adherence to applicable United Nations policies e.g. staff rules, financial regulations and rules, ST/AI issuances or practices etc.
  • Manages the Service Line as appropriate in the business processes related to payroll, leave entitlements, contract extensions, on-boarding and its related entitlements, check-in/check-out, travel arrangements separations and final payments for civilian staff, non-staff and uniformed personnel.
  • Represents the Service line in joint bodies and working groups relating to the Service Line processes.
  • Monitors and evaluates the effectiveness of related guidelines, staff rules, HR rules and regulations, practices, procedures, and makes recommendations through the Service Delivery Manager where necessary.
  • Management of delivery of services such as the processing of non-travel related commercial vendors’ invoices and payments to vendors providing goods or services to all RSCE Client Missions (processing invoices resulting from commitments such as Purchase Orders, Fund Commitments, Direct Expenditures, Medical clinic invoices and Replenishment of imprest / petty cash.
  • Supervises the disbursement processes of the RSCE or the Client Missions as appropriate; follows up on delayed and/or returned/rejected payments and unidentifiable deposits with banks.

Staff and Management:

  • Supervises the implementation of the performance management system, providing guidance and substantive support, including recommendations on training needs, to staff on standards for the development of service, unit and individual work plans.
  • Ensures full compliance with the performance appraisal system and provides input to the establishment of Management Review Committee and Joint Monitoring Committee and Rebuttal Panel and acts as their facilitator and ex-officio member.

Staff Management Relations:

  • Leads, as necessary, general or specific meetings for the staff on issues such as HR aspects of mandate implementation, status of HR reforms and other organizational change initiatives etc.


  • Provides substantive inputs for the development of a communication strategy with a provision of input related to their service line for RSCE dedicated intranet page on HR and Finance issues as required.
  • Performs other duties as maybe assigned.

Qualifications, Skills and Experience:

  • The ideal candidate for the United Nations Regional Service Centre (RSCE) Administrative Officer (Service Line Manager, Uniformed Personnel) job placement should hold an Advanced university degree (Master’s degree or equivalent) in business or public administration, accounting, finance, human resources management, social sciences, education or related field is required. A first-level university degree in combination with relevant years of experience in financial management, accounting or other related field, may be accepted in lieu of the advanced university degree. Professional recognition as a Certified Public Accountant (CPA), Chartered Accountant or equivalent is desirable.
  • A minimum of seven (7) years of progressively responsible experience in cost management and budget formulation, cost control and monitoring, accounting and financial reporting, or analysis and interpretation of financial results, human resources management, administration or related area is required.
  • Experience in the administration of a broad range of finance-related Allowances and Payments or Benefits and Entitlements using an Enterprise Resource Planning system (ERP) is required.
  • Five (5) years’ experience working in a United Nations peacekeeping operation, funds, and programmes or similar international organization or non-governmental organization in a conflict or post-conflict setting is desirable.
  • Experience in a shared service center is desirable.
  • Language: fluency in oral and written English is required.



  • Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
  • Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
  • Managing performance: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.


How to Apply:

All qualified and interested candidates who wish to join the United Nations in this capacity should apply online at the 'Apply Here' section.


NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training, or any other fees). The United Nations does not concern itself with information on applicants’ bank accounts.

Deadline: 11th November 2021

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