Or your alerts
T

Account Manager

Tugende Limited

Customer Service & Support

New
2 days ago
  • Minimum Qualification :

Job Description/Requirements

Qualifications and Skills:

● Diploma/Bachelor’s degree in Accounting, Admin, or a related field.

● 1-2 years of field based experience

● At least 1 year of experience in loan management and collections

● Excellent communication and interpersonal skills.

● Familiarity with lending products, financial services and CRM software.


Loan management

● Followup on clients through phone calls, physicial visits ,document the conversations on the staff App, and ensure that customers make their full payment as per the loan schedules.

● Contact clients and notify them of their overdue payments.

● Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements

● Ensure that the clients loan agreement is on file and easily accessible

● Timely customer complaint resolution or escalation

Incident Management

● Coordinate, escalate and collaborate with the clients during any incident

● Impounding of non responsive clients

● Reporting and recording of all clients accident incidents

● Submission of support documentation from clients during processing of insurance claims.

● Supporting clients during retrieval of any assets impounded by authorities or in cases of theft.

● Support clients with mechanical breakdowns and follow up on stolen assets

● Ensure compliance to all the loan terms and conditions.

After sales

● Communicate new opportunities to good clients

● Retention of existing clients - understanding their additional interests and checking if their objectives have been met.

Use of data, systems, and transparency

● Record all customer interactions in the Customer Relationship Management (CRM) system

● Document and archive in the right channels all agreements made with the clients to keep a record for future reference.

● No paper agreements will be signed without the consent and signature of the branch executive

● Strict adherence to the Tugende Credit Policy.


Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum UGX Confidential

Job Function : Lorem ipsum

2 years ago

Lorem ipsum dolor (Location) Lorem ipsum UGX Confidential

Job Function : Lorem ipsum

2 years ago

Lorem ipsum dolor (Location) Lorem ipsum UGX Confidential

Job Function : Lorem ipsum

2 years ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV