Kampala Full Time
USh Confidential
1 week ago

Job Summary

Our client is looking to recruit a Stores Manager for their office in Kampala.

Job Description

Job Title:         Store Manager

Duty Station: Kampala, Uganda
The Head Hunters (U) Limited is a recruitment and staffing agency based in Kampala, Uganda. Our team offers high quality services to provide the best outcomes in the recruitment and employment of personnel from a diverse set of business sectors

Our client is looking for a stores manager who will focus on  transitioning to our new software, accurate stock reporting, and overlook the company’s stock movements. They will set  fixed KPI’s for the store, hold weekly meetings and  draft admin reports

Stock levels as well as stock taking will fall under his/ her responsibility. 

Key Duties and Responsibilities:  
Demonstrates & deliver customer service
  • Deliver consistent levels of service that put the customer at heart of everything we do and builds the number of loyal customers (from entry to exit including tills)
  • Ensure staff
  • Display a friendly and helpful attitude when interacting with customers
  • Identify customer needs in order to provide optimal service
  • Attend to customers quickly and effectively
  • Takes responsibility for serving the customer and finding solutions to the customers queries
  • Handle customer questions and queries effectively
  • Deal with customer complaints, requests, and queries quickly and efficiently
  • Approach all customer and offer assistance in the department
  • Ensure all operating processes are effectively implemented and maintained to sustain profitability, protect the brand values, and deliver effective service levels.
Implement selling & promotional initiatives:
  • Ensure effective implementation and execution of all selling, promotional and operational initiatives
  • Driving selling skills and product knowledge in stores
  • Driving the implementation of merchandising in accordance with store guide
Manage Strategy, Plan and Financials:
  • Develop and implement a Store operating plan for the store within the budget parameters and sustain during the financial year
  • Effectively align store team through Lets talk (consistent and active communication and engagement sessions)
  • Deliver against all set targets as per the stores scorecard, and coach and develop individual team members to deliver against their job profiles and to focus and deliver their unique contribution
Store Finance and Admin role:
  • Ensure continuous forecasting and amendments of financial plans in accordance with store performance
  • Drive profitability by ensuring key profit drivers are within budget
  • Control store expenditure within budget parameters
  • Ensure compliance in internal controls through effective self-assessment to minimise risk and deliver operational excellence
  • Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes
  • Constantly seek opportunities and provide feedback to continuously improve and simplify policies, processes and procedures
  • Perform reconciliations to prevent financial loss (e.g. system errors, vouchers reconciliations)
  • Ensure that all relevant finance reports are printed, scrutinised, actioned and retained (filed)
  • Coordinate and communicate incoming TDCs within specified timelines
  • Manage and control stores staff, admin, records, retention and data integrity
  • Ensure the relevant documents are completed and retained in line with legal requirements
  • Monitor that legislative attendance registers are completed and advise line manager on non-compliance
  • Ensure timeous and accurate payroll submission
  • Ensure completion and submission of Trading HR reports weekly and monthly
  • Coordinate the ordering and issuing of uniforms, name badges and swipe cards
  • Manage all diagnostic reports to ensure complete cash reconciliation
  • Ensure cash control through timeous recording of cash transactions to minimise loss and provide accurate information delivery
  • Measure and analyse financial performance to influence decision-making
  • Drive productivity in line with set targets
         Complete monthly scorecards and communicate with relevant parties
Drive trading
  • Constantly seek opportunities within and outside the store to increase sales and maximise returns on space and stock
  • Balance effective service levels with meeting required productivity benchmarks
Drive shopkeeping disciplines
  • Drive the implementation of loss and control measures
  • Maintain hygienic, safe and well-organised store and back areas
  • Drives store readiness for trade
  • Drives in store health and safety procedures and policiesivity benchmarks
Manages stock effectively
  • Ensure all operating processes are effectively implemented and maintained to sustain profitability, protect the brand values, and deliver effective service levels
  • Drives on floor availability
  • Drives the fitting room policy
  • Ensures all merchandising principles are in place at all times and items ticketed
  • Investigates out of stocks and feedbacks to relevant stakeholders
  • Identify and isolate quality concerns
  • Ensure launches are communicated and put out timorously and ensure all appropriate ticketing is in place
  • Ensure customer returns are completed accurately and managed
  • Perform and assist with stock take
Minimizes Shrinkage through
  • Reporting acts of dishonesty related to shrinkage and fraud 
  • Understand, apply and manage all red flag processes, policies and procedures
  • Identify and manage all shrinkage hotspots within the department
  • Facilitate regular ongoing shrinkage meetings to ensure employee participation and creating awareness amongst employees
  • Effective manage all processes and procedures aimed at minimising shrinkage
  • Effective management of stock losses.
Managing teams and people
  • Develop, recruit, retain and lead a competent and motivated store team
  • Identify, develop and retain young talent that will sustain the people pipeline to meet our growth objectives
  • Conduct performance and development discussions (IPM process) with the store team
  • Effectively manage change within the store environment, through actively embracing our desired culture and living the brand values

Qualifications, Skills and Experience: 
The ideal profile would be a computer literate, 35+, Uganda passport holder, who is not afraid to get their hands dirty
  • The Store Manager must hold a Degree in business related field
  • At least  4+ years work experience of stores & logistics operations in a supervisory role
  • Flexibility and ability to travel when required.
  • Detail-orientation
  • Team orientation
  • Customer service orientation
  • Stress tolerance
  • Honesty and reliability
  • High degree of creativity
  • Persuasion
  • Good communication skills
  • Analytical thinking
  • Good decision making skills
  • High numerical and literacy skills 
How to Apply:
All suitably qualified and interested are encouraged to send their cover letters and updated CVs including three referees (two of whom should have been direct supervisors) to our e-mail to: 

Note: Please kindly mark your application as "Application _Store Manager In the subject line of your email.