Wpe response officer

International Rescue Committee

Job Summary

Oversees, coordinates and monitors case management and psychosocial services, and ensures women and girls who are survivors of gender based violence (GBV) receive quality services that are needed and desired in Arua /Yumbe district, specifically in the Imvepi settlement.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Closing date: 22 Jan 2019

The WPE Response Officer (RO) oversees, coordinates and monitors case management and psychosocial services, and ensures women and girls who are survivors of gender based violence (GBV) receive quality services that are needed and desired in Arua /Yumbe district, specifically in the Imvepi settlement. The RO is also responsible for training and supervising the WPE Social Workers, coordinating with humanitarian partners in the field and other IRC programs, and for ensuring proper utilization of the referral pathway. The RO will ensure that all direct service staff employ a survivor-centered approach to ensure that the clients’ wishes are respected and their safety and confidentiality are preserved at all times through the case management process.


  1. In collaboration with the WPE Manager, oversee, coordinate and monitor Women Centers activities and mobile psycho social support services.

  2. Participate in the development of the case management and Psychosocial Support (PSS) tools and resources, GBV information materials, and PSS activities for women and girls in target communities, and support their implementation.

  3. Support roll out of new initiatives e.g. EA$E, Adult literacy while tracking progress on implementation and engagement of targeted clients.

4. Support implementation of the VSLA activities, business advisory, life-skills training offered to women and girls at the Women and Girls Centers.

  1. Monitor field work and support social workers to provide quality, timely and age-appropriate survivor-centered case management services and psychosocial support to all clients in the Women and Girls Center ensuring strict adherence to the GBV guiding principles (Safety and Security, Confidentiality, Respect and No Discrimination)

  2. Initiate, oversee and ensure proper use of the referral pathway in the provision of case management services.

  3. Lead weekly case review meetings with Social Workers and case conferencing meetings on as needed basis to troubleshoot more complex cases and ensure best support for the client.

  4. Advocate on behalf of clients with GBV service providers and other organizations to ensure effective referrals and increased access to services for clients in accordance with the survivors wishes.

  5. Set up and maintain client files and ensure all required documentation in individual case files is completed in a timely manner and according to confidentiality guidelines, GBV guiding principles and IRC standards.

  6. Oversee data collection through GBV Information Management System (GBVIMS) and activity M&E tools and systems, ensuring strict adherence to confidentiality and GBV best practice principles.

  7. Submit daily, weekly, and monthly comprehensive work plans and reports to the supervisor.

  8. Coordinate with WPE Database & Reporting Officer to analyze the information about GBV incidents and clients accessing the services, and make recommendations to improve service delivery.

  9. Carry out performance management evaluation (PME) and ensure PME documentation for direct reports is in place and followed up regularly.

  10. Collaborate with programme staff and operations to ensure that supplies are available for WPE activities in a timely manner and resources are available to support events, trainings, and workshops.

  11. Participate and represent WPE program in relevant committees, clusters, task forces, and zone level coorindation meetings.

  12. Support the immediate supervisor to complete monthly cash projections, spend out plans and raise PRs for needed supplies.

  13. Update, organize and maintain all WPE electronic and hard-copy files.

  14. Provide continuous feedback to supervisor on any challenges in the work implementation to be addressed directly with corrective steps/measures if needed.

19. Assist in the orientation of new staff by providing them with the necessary documents and materials for orientation.

  1. Ensure compliance with IRC policies and protocols of confidentiality, respect and safety.


Position reports to: WPE Manager
Position directly supervises: WPE Social Workers

Indirect reporting: WPE Senior Manager, WPE Coordinator

Other internal and/or external contacts:

Internal: Close coordination with IRC Protection, M&E, Finance, HR, Operations External: Close collaboration with donors, local actors (local NGOs, UN agencies, government) and service providers’ part of the urban survivors of sexual and gender-based violence (SGBV) referral system

Education & Qualification:

  • University degree in Social Sciences: Social Work, Gender/Women Studies, Public Health, or other appropriate fields
  • At least 2 years’ experience in the field of protection and Gender-based violence prevention in an emergency setting

Skills & Abilities:

  • Excellent communication and analytical skills and ability to present ideas effectively, in both oral and written form.
  • Ability to communicate sensitively and without judgment; good diplomatic and persuasion skills.
  • Ability to use good judgment when making decisions and to take accountability for decisions made.
  • Emotional maturity and stability to resolve conflicts in non-violent way and maintain appropriate boundaries.
  • Good interpersonal skills including ability to gain trust and build relationships.
  • Ability to handle multiple tasks; proven self-initiative and problem solving abilities.
  • High standard of spoken and written English.
  • Good computer skills including Microsoft Excel, Access, Word, Outlook, and Power Point.
  • Be able to work in a stressful setting and adapt quickly to changing environments.

To Apply:

Please send filled IRC application form, cover letter, and CV in one PDF attachment clearly indicating the position that you have applied for “Response Officer SouthWest” to: UA-IRCJobs@rescue.org

Only shortlisted candidates will be contacted.

Deadline Tuesday 22nd January, 2019.**

Please note that if you do not follow the above instructions your application will be automatically disqualified.

All applications will be assessed strictly on individual merit.

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