Team leaders/safari consultants

Kampala Full Time Tours & Travel
USh Confidential
2 weeks ago

Job Summary

We are a leading destination management company that operates wholly owned offices in Kenya, Tanzania, Uganda, Namibia and Botswana

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

 In keeping up with our current business needs, we are pleased to announce vacancies for Team Leaders/Safari Consultants to be based in Kampala, Uganda and Arusha, Tanzania respectively.  


Position Summary:

The successful candidates will be responsible for providing team leadership, coaching, supporting, monitoring and guiding the team of Tour Consultants, ensuring delivery of outstanding services to the clients while keeping costs of the cluster under control.

The roles also entail representing the company to the relevant markets ensuring successful operations.

 

Roles and Responsibilities:

  • Monitor sales and perform market analysis to ensure optimal business production
  • Strive to meet annual sales goals and targets
  • Be aware of market trends and competitors’ activities
  • Follow up and resolve agent complaints
  • Make recommendations where needed to ensure the continued evolution of market’s specific products
  • Manage bookings and reservations where needed
  • Keep up to date with product changes
  • Any other role that may be deemed necessary

 

Qualifications and Required Skills:

  • Bachelor’s Degree in Tour Operations or Tourism & Hospitality Management
  • At least 5 years’ experience in a similar position
  • Strong Communication Skills
  • Excellent customer service and interpersonal skills
  • Attention to details
  • Leadership/Supervisory Skills
  • Numerical and Analytical Skills
  • Fluent in English and any other foreign language will be an advantage
  • ICT Proficient. Experience in Tourplan is highly desirable
  • Willingness to work within a flexible schedule

 

Knowledge required:

  • Strong East Africa Geographical knowledge/Environmental Exposure
  • Product Awareness/ Commercial Awareness and strong understanding of customers, market dynamics and requirements of East Africa Tourism Products
  • Extensive Efficiency in Systems & Procedures

 

Deadline for receiving applications will be Friday, 25th May 2018 1700hrs

Only shortlisted candidates will be contacted.

NB: The company will never ask you for money in return for advancement in the recruitment process or for being offered a position.

 

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