Job Summary

Responsible for OnMobile product & platform support across multiple customers. Single point of contact for all operational/technical issues.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 5 years

Job Description

Responsible for OnMobile product & platform support across multiple customers. Single point of contact for all operational/technical issues. 

Diagnose/fix most of the product issues and complaints with minimal.

Responsible for system deployment, Integration testing and UAT for the new product deployments.

In charge of day to day operational activities (Process adherence & incident reports, security updates, Backup, Reporting, Release management, Testing, CDR, reconciliation).

In charge of gathering and communicating information to stakeholders

Responsible for OnMobile product & platform support across multiple customers. Single point of contact for all operational/technical issues.

Keeping track of the AMC of hardware

Manage operational activities like OS Management, disk space issues, automation of daily tasks through scripting

In-Depth Knowledge in Linux OS is essential.


Required Educational Qualifications & Years of Experience

Bachelors Degree in Engineering/ Bsc /BCA with 1-5 years’ experience in Telecom/IT or similar

Certifications:

CCNA/MCP/MCSE or RHCE


Role Specific Knowledge

Working knowledge of telecom/GSM concepts and understanding of solutions/products in telecom space.

Good knowledge of Linux OS or worked as a system administrator on the same platform.

Product/Service Specific Knowledge

Basic knowledge of ‘Networking’, IP routing, switch configuration, Firewall configuration etc. CCNA/CCNP would be an added advantage.

Experience in Database, backup, Product Support, Production Support/Application Support 

Exposure to VAS industry would be an added advantage 

Soft Skills 

Good communication skills 

Good problem-solving skills


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