Genius Hub

Receptionist / Administrator

Job Summary

Our client is a leisure and hospitality resort looking for a self-motivated and qualified Receptionist/Administrator with experience.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Genius Hub is a recruitment firm that specializes in talent search and placement of highly skilled individuals we are looking for highly motivated and knowledgeable individual for our client as Receptionist / Administrator.

The main duties and responsibilities will include the following;

Key Responsibilities

·         Greet clients and visitors with a positive, helpful attitude;

·         Assisting clients in finding their way around the hotel;

Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs;

·         Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans;

·         Preparing meeting and training rooms;

·         Answering phones in a professional manner, and routing calls as necessary;

·         Assisting colleagues with administrative tasks;

·         Answering, forwarding, and screening phone calls;

·         Sorting and distributing mail;

·         Provide excellent customer service;

·         Scheduling appointments;

·         Inform guests of hotel rates and services;

·         Make and confirm reservations for guests;

·         Ensure proper room allocation;

·         Register and check guests in;

·         Confirm relevant guest information;

·         Verify guest's payment methods;

·         Issue room keys and direct guests to their rooms;

·         Maintain clear and accurate records of guest room bookings;

·         Compute all guest billings, accurately post charges to guest rooms and house accounts;

·         Receive and transmit messages for guests;

·         Listen and respond to guest queries and requests both in-person and by phone;

·         Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests;

·         Close guest accounts and check guests out; and

·         Inform housekeeping when rooms have been vacated and are ready for cleaning.



·         Diploma or bachelor’s degree in any field;

·         Prior experience as a receptionist or in related field;

·         Consistent, professional dress and manner;

·         Competency in Microsoft applications including Word, Excel, and Outlook; and

·         Able to contribute positively as part of a team, helping out with various tasks as required.



Interested Applicants should send their application, CVs and academic documents in one pdf document to not later 18th September 2019 for the attention for the recruitment for the recruitment director.Please Quote Reference GH2019/053.



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