Operations associate

Job Summary

General administrative support to Operations leadership as might be required.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Andela is developing a corps of high-quality technology talent across the African continent that will drive the current and future phases of tech-enabled growth around the world. With the fastest growing population and highest youth population in the world, we believe Africa is one of the greatest untapped markets for talent development.

Andela extends engineering teams with world-class software developers. We recruit the most talented developers on the African continent, shape them into technical leaders, and place them as full-time distributed team members with companies that range from Microsoft and IBM to dozens of high-growth startups. Backed by Chan Zuckerberg Initiative, GV (Google Ventures) and Spark Capital, Andela is building the next generation of global technology leaders.

Passion, excellence, entrepreneurial spirit, and rejecting the status quo are just a few of the things that Andela team members have in common. We have a vision to train 100,000 world-class developers in the next 10 years – and we want you to help make it happen.

About the role:

The Operations Associate is a service-oriented person who will support the Operations Manager and take responsibility for the day to day running of the Andela Uganda office. The ideal candidate for this role is comfortable with working at unsociable hours where necessary, multitasking and adaptable to a fast paced organisation. He/she is passionate about Andela’s mission and technology and would be required to leverage on his/her existing network in providing service to Andela.

The position is full-time based in Kampala, Uganda.

Key Attributes of the role include:

  • Clear bias for problem solving, data analysis and creating insights from data. You will be expected to clearly define the problem, evaluate multiple paths to solution and select best option.
  • You are comfortable with leading multiple stakeholders (internal and external) and you take ownership of deliverables.
  • Team player with keen and demonstrated interest in mentorship and coaching of junior team members.
  • You have superior organisational skills, integrity,  excellence-oriented mindset and are customer service-oriented
  • Excellent written and verbal communication with ability to simplify complex information
  • Liaise with other departments to successfully complete tasks and projects
  • Superb information organisation and management in an easily-located and reusable manner
  • You have the ability and consistency of preparing operational reports periodically

Roles & Responsibilities

  • Operations and Logistics
  1. General administrative support to Operations leadership as might be required.
  2. Collaborate and support the events team to plan Andela events
  3. Mentorship and coaching of Office/Administrative assistant and operations interns.
  4. Other tasks as may be assigned be Operations manager or Director of Operations.
  5. Take ownership of Office management apps and on-board other team members to selected office management platform.
  6. Ensure weekly communications with catering service provider are carried out to arrange for staff and event’s meals
  7. Ensure constant communication with transporting Company for support services of staff
  • Workspace Management
  1. Ensure procedure for booking meeting rooms is followed
  2. Ensure workspaces allocated by the facilities team are setup for use by providing  extension cables, monitors, ethernet ports etc
  • Procurement and Vendor Management
  1. Take ownership of processing requisitions and ensure that LPOs are issued, communicated to suppliers in a timely fashion and deliveries confirmed
  2. Manage database of vendors with relevant information and update as necessary
  3. Ensure periodic contractor performance reviews are carried out and minuted focusing on the SLAs and contractual terms
  4. Timely procurement of items ensuring best value for money
  5. Track office supplies and trigger restock when minimum re-order level is approached.
  • Data handling and reporting
  1. Maintain accurate record of purchases and analyse same to provide insight into financial operations as might be required.
  2. Support Operations manager in budgeting
  3. Run surveys for Operations department and distill information from these surveys for decision making.
  4. Curate information for weekly and monthly meetings for the Operations department
  5. Drive automation of processes, support documentation of existing processes and creation of new processes where gaps are identified
  6. Ensure a fully updated fixed assets register is kept and periodic status reports shared on a monthly basis with the operations manager

Requirements (what makes you a great fit for this role):

  • 2-4 years experience in operations and/or logistics in a fast paced company
  • Proficiency with business apps such as Google Apps, Dropbox
  • Excellent written & verbal communication skills
  • Excellent documentation skills
  • Knowledge of procurement processes
  • Attention to details, willingness to learn, strong work ethic
  • Critical thinker and problem solver adept at planning and organizing
  • Self-starter with a proven ability to multitask and prioritize


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