Job Summary

The role will include close coordination with the Sales and Customer Care teams to help balance both short- and long-term needs, in conjunction with Group Credit functions to allow free flow of ideas.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Manager Credit Analytics - Uganda

Reporting to: MD-Uganda

Our client is a leading Microfinance Company that runs operations across East Africa. They are looking for a Credit Manager for Uganda with strong data analytics skills to coordinate with a dedicated team the activities that support the on-boarding processes, subsequent management of collections efforts and ultimately the bad debt results for the business, in order to optimise bad debt. The role will include close coordination with the Sales and Customer Care teams to help balance both short- and long-term needs, in conjunction with Group Credit functions to allow free flow of ideas.


Key Responsibilities

•                     Accountability for optimization  of  Bad  Debt  and  collections  in  Company  Uganda through  the design and implementation of Uganda collections strategy.

•                     Develop and  maintain  processes,  policies,  and  interventions  to  optimize  credit  quality  of  new customers, including credit underwriting, screening, and selection and onboarding practices, in conjunction with the group Credit Policies.

•                     Develop and maintain processes, policies, and interventions for maintaining strong repayment rates   among our   existing  customers,   including  improving  collections   practices,   behavioral analysis, portfolio evaluation, and cost-effective post -sales servicing

•                     Manage   weekly,   monthly   and   quarterly   reporting   to   key   stakeholders   including   senior management, the board of directors and investors

•                     Design  and  implement  experiments/initiatives  geared  towards  improving  and  maintaining  a healthy credit performance across the portfolio.

•                     Collaborate with the Data/Tech Team to improve data accuracy and reliability for reporting

•                     Combine portfolio analytics with ground truth verification to give the business both the ‘what’, but also ‘why’ behind observed changes.

•                     Be a key member of the Customer Experience Team and contribute towards understanding why credit metrics are behaving the way they are and assist/lead in developing interventions that will improve customers desire to purchase credits.

•                     Contribute towards country product decisions from a Credit perspective

•                     Regularly engage with the Director Credit to ensure alignment across countries and sharing of ideas/thinking



•                     Bachelor’s degree in finance, economics, or an equivalent, Master’s degree preferred.

•                     Must have 5+  years’  experience  in  an  analytical  role  in  consumer  credit,  microfinance,  asset  finance, insurance, or pricing analytics, preferably at a financial institution in East Africa

•                     Must have knowledge and working experience in SQL, Relational Databases, R, and Python Understanding of credit underwriting best practices; ability to evaluate portfolio performance

•                     Understanding of ROI calculations and discounted cash flow analysis

•                     Knowledge and working experience in Microsoft Excel and other Microsoft products required

•                     Experience in creating, analyzing and succinctly communicating data and recommendations

•                     Excellent verbal and written communication skills, including fluidity in PowerPoint

•                     Experience in design of pilots

•                     Ability to engage in white space thinking and influence new innovative ideas.

•                     A strategic and hands on leader

•                     East Africans encouraged to apply


Salary and conditions

Competitive remuneration based on skills and experience

Work permit provided for non-Ugandans 

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