Knowledge management and communications officer

WaterAid’s Vision

Job Summary

Support the design and development of strategies for discrete areas of communications, e.g. Social Behaviour Change (SBCC), dissemination plan for a publication or a media engagement plan, scene setters for key WAU events, identify key messages, objectives, target audiences etc.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

WaterAid’s Vision is of a world where everyone has access to safe water and sanitation. Our mission is to transform lives by improving access to safe water, hygiene and sanitation in the world’s poorest communities, WaterAid works with partners to maximize its impacts for policy change/influence. WaterAid works through supporting local organizations and government authorities to design low cost sustainable projects using appropriate and affordable technologies that can be managed by the community itself.  WaterAid also seeks to influence the policy change through government and other key international organizations to secure and protect the right of poor people to safe, affordable water and sanitation services.

Job Summary: The Knowledge Management and Communications Officer will support the development and dissemination of case studies, best practices, activity reports, newsletters, photo shoots, videos portraying WaterAid and the respective partners work in the achievement of the organization’s objectives. You are part of the team responsible for enhancing the scale and quality of WaterAid’s Programme and funding portfolio. This role is a crucial function in Media, Advocacy, Public Communication, Documentation and Dissemination of WaterAid Uganda (WAU) best practices, key learnings and development to enhance visibility, amongst donors, development partners and to the water, sanitation and hygiene (WASH) partners (both government and civil society organizations) thereby facilitating internal fundraising initiatives.

Key Duties and Responsibilities:

  • Support the design and development of strategies for discrete areas of communications, e.g. Social Behaviour Change (SBCC), dissemination plan for a publication or a media engagement plan, scene setters for key WAU events, identify key messages, objectives, target audiences etc.
  • Support implementation of Voices for Accountability programme projects guided by a Human Rights Based Approach that contribute to the programme goals as well as the strategic objectives of WAU.
  • Lead collection and documentation from project areas for use as evidence for fundraising and policy advocacy at district, national and international levels.
  • Promote understanding and regular update of the WASH sector and other development issues within WAU and its partners. Develop regular newsletters for all WAU and sector related activities, manage all updates both locally and internationally. This will also involve the management of the WAU page on WaterAid website and social media pages.
  • Work as the focal point of contact of WAU within the media fraternity by developing and maintaining positive and proactive relationships in order to support the work of WaterAid and its partners.
  • On a daily basis, monitor major Ugandan and international news media in order to stay abreast of local and global events directly relevant and tangential to WAU’s work and provide regular media reports, including analysis to internal teams to enhance decision making processes.
  • Develop ideas, opportunities, and draft feature articles, interviews, presentations, op- eds, and other communications pieces — in conjunction and collaboration with the Voices for Accountability Programme Advisor — to promote awareness of the programmatic and advocacy work of WAU.
  • Map, update, and maintain media database
  • Safeguard that all media messages and activities are in line with WaterAid’s media and communication policies and safeguard style/identity and the quality of the content
  • Organize and support communication strategies, messages and materials for project trainings, conferences, workshops, and meetings
  • Lead the identification, development and dissemination of success stories and material for monthly newsletter
  • Develop and manage innovative mechanisms and tools to capture and share WAU learnings, project outcomes and previous project impacts.
  • Lead and monitor the design and production of WAU publications and materials such as laying out researches findings, best practices, brochures, newsletters, annual reports etc and ensure that they adhere to WA’s corporate identity guidelines.
  • Create relevant social networking platforms to promote WAU’s work. Establish a brand presence on social networks through Blogs, Face Book, Yammer, Twitter and other means as appropriate and continually widen supporter base.
  • Attend sector key advocacy and fundraising events to gather basic information and short interviews, including acting as the interviewer on short video clips to accompany all images / footage.
  • Collaborate with partners and related programme staff in the production and dissemination of at least three (3) learning documents each year, detailing best practice/policy lessons etc arising from WAU’s work.
  • Ensure that annual planning takes place; planners and detailed calendars developed and communication monitored and synchronized with advocacy and fundraising,
  • Manage the webpage of Uganda country program; as Country Content Officer ensure regular posting of information; Ensure page is up to date, accurate, compelling according to the International webpage of WaterAid.
  • Lead WAU brand management
  • Carrying out participative planning activities in accordance with the partnership contract plan. Undertake field visits to document/photo-document success stories of partners.
  • Meeting regularly with individual partners in accordance with the above mentioned plan for partnership activity progress e.g documenting WASH untold stories.
  • Facilitating and supporting the involvement of partners in public communication at international meetings / sector meetings or developmental activities related to WASH.

Qualifications, Skills and Experience: 

  • The applicant must hold a Bachelor’s Degree in Mass Communication or Journalism.
  • Five years of experience in Communications, Documentation for Development, Media, Advocacy related work in an international organisation.
  • Excellent skills in documentation, presentation, public speaking and information management
  • Good interpersonal and leadership skills with commitment to WaterAid’s values and working styles.
  • Good networking, facilitation and co-ordination skills
  • Good events management skills
  • Commitment to addressing issues of Equity & Inclusion and pro poor approaches.
  • Good understanding of communications techniques application in Human Based Right Approach to WASH development programmes.
  • Extensive knowledge of advocacy campaigns and documentation in areas of development and fundraising works.
  • Good understanding of WASH sector, the National public expenditure, National Development Plan/PEAP, Sector-wide approaches, development financing and functioning of government structures like decentralisation.
  • Excellent writing and editing skills coupled with good interpersonal relations.
  • Proven experience in community mobilisation and public speaking.
  • Experience of working with partners.
  • Excellent Microsoft computer knowledge of packages like MS Word and excel and Adobe design packages like InDesign, Photoshop, Word press, Illustrator is added advantage

How to Apply

All suitably qualified and interested applicants should send their applications (cover letter and CV only) to

Deadline: 12th December 2018 by 5:00pm

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