Hotel manager


Job Summary

The General manager is responsible for all the day to day operations of the hotel.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

Duty station: Kabale, Uganda 

Reports to: Managing Director


  1. Essential: Bachelor’s degree in any field
  2. Preferable: A degree in business or management, hotel and hospitality management, travel, tourism or leisure studies. 
  3. Experience: 3 years’ experience in hotel and hospitality management.


Job Purpose: The General manager is responsible for all the day to day operations of the hotel. He/ she is responsible for leading the entire team of staff in all departments in order to maximize operations and guest satisfaction. He/ she will closely with the hotel owners to plan strategically and maximize revenue.

He/she is responsible for mobilizing the Heads of Department in order to meet and exceed hotel targets. The General Manager is required to balance between profitability and guest satisfaction measures.


Key duties and responsibilities: 

  • Oversee the operations of the hotel
  • Ensure events and conferences run smoothly
  • Interact with customers, suppliers, contractors and staff
  • Ensure maximum guest satisfaction
  • Motivate staff to perform to their full potential
  • Hold meetings with Heads of Department and General staff meetings
  • negotiate contract with clients
  • Manage budgets and control expenditure
  • Set and achieve sales and profit targets
  • Analyse sales and devise strategies for marketing and revenue increase
  • Recruit, train and monitor staff
  • Plan work schedules for individuals and teams
  • Address customer complaints and comments
  • Resolve internal issues problems and troubleshoot accordingly
  • Supervise maintenance, supplies, renovations and furnishings
  • Ensure maximum security at the hotel
  • Carry out inspections of property and services
  • Ensure compliance with Hotel policies and laws, health and safety and other statutory regulations.


Skills required

  • Friendly personality, with a desire to help and please others
  • Ability to think clearly and make quick decisions
  • numeracy and logistical planning skills
  • Professional, calm and rational in all situations
  • Ability to balance customer and business priorities
  • Flexibility and a 'can do' mentality
  • Energetic
  • Excellent communication and interpersonal skills
  • IT skills to work with computerised hotel management systems

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