Job Summary

Due to it's expansion drive, our client, a leading manufacturer and marketer of roofing solutions, is looking to recruit Customer Service Executives.

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 2 years

Job Description

Main Responsibilities

·         To  develop  and  strengthen  customer  base  in  the  market  through  product  and  service

awareness and promotions.

·         Generate sales leads to achieve monthly or annual sales targets.

·         To convert all potential prospects from walk in customers to sales.

·         Receive sales orders from customers, confirm payment status and log in for production and


·         To  present as a key  point  of  contact  between  the  company and its  customers: answering

queries, offering advice and establishing new business prospects.

·         To  keep  track  of  feedback  received  from  the  customers  in  respect  of  timely  supplies,

complaints and coordinate with respective functions for improvements and timely resolution

of issues so as to meet customer requirements.

·         Work closely with distribution channels to decide how goods should be displayed to maximize

customer interest and sales.

·         Maintain accurate, valid and complete information in computer system with regards to sales

and customer contact information.

Knowledge, Skills and Experience Required

·         Candidates with a minimum 2‐3 years’ experience in building/construction sector, Fast‐

Moving Consumer Goods (FMCG) or relevant experience gained in any commercial area

involving contact with customers qualify to apply for the position.

·         Excellent interpersonal and communication skills.

·         Customer orientation and ability to adapt and respond to all customers.

Language Requirement: Fluent  Lusoga and Luganda

Candidates should be willing to work outside Kampala.


Suitably qualified and eligible applicants should submit their applications and CV to

The Human  Resource Manager,

at and use "Customer  Service Executive" as the subject

Female candidates are encouraged to apply. Closing date for applications is 28th September 2018    

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