Job Summary

Responsible for key Operations, Departments, Budgets and Activities within Sales, Branch Operations, Credit and Service and Indirect Sales divisions.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description

Bayport Financial Services (U) Ltd is part of the Bayport International Group (BML) headquartered in Johannesburg, South Africa with Financial Services Operations in over Nine Countries in Africa and South America. In line with our Corporate Objective of continuous improvement and achieving efficiencies in our Country Operations, we invite applications from suitably qualified, professional and experienced candidates for the following openings within our EXCO and MANCO levels of our Uganda Operations 

Job Title: Chief Operating Officer (COO)
Working with the Chief Executive Officer and a member of both EXCO and MANCO, the Chief Operating Officer (COO) is one of the Senior Management Member responsible for key Operations, Departments, Budgets and Activities within the Sales, Branch Operations, Credit and Service and Indirect Sales divisions of the Bayport Uganda business; in direct support of the Managing Director & CEO. 

Summary of Accountability, Direct Reports and Responsibility: 
Reporting to the Managing Director & CEO, the Chief Operating Officer (COO) will be directly accountable for all performances in the Sales and Branch Operations Division, Credit Division and Service and Indirect Sales Department, ensuring that all periodical objectives and overall company and Group Objectives as per these specified divisions are met and exceeded as per the performance covenants signed periodically between the Group and Management and as set by the Country Management. The incumbent will specifically be responsible for crafting and coordinating a robust sales and service strategy and programs, ensuring that all distribution channels within Bayport Uganda do not only exceed all expected monthly acquisition and retention expectations but also achieve positive net book growth on all client products while offering an unrivalled service and client propositions and driving the growth of a quality, risk free loan book, thereby delivering on both market and Wallet share objectives. 

Detailed Responsibility and Accountability of the role
a) In conjunction with the Managing Director & CEO, initiate, develop, implement, monitor, report, evaluate and control strategic plans for the direct departments and delegated departments and functions from time to time 

b) Develop Operational strategies and plans to achieve effective business growth operations, targeted collections efficiency and staffing levels in line with the Country Performance and Budget activities and objectives. 

c) Ensure all set Country Sales, loan coding, loan repayments collections and growth objectives are met, specifically ensuring all Branches, Regions and Divisions exceed all new acquisition, retention, consolidation and periodical growth expectations as per country budget expectations and ensure that 100% of all Credit Efficiencies expectations are achieved and exceeded, specifically on origination, coding, collection, decoding expectations and overall quality of the loan book. 

d) Demonstration of daily competencies and understanding of the independent Consultants and performancebased reward business model in achieving sales and collections acquisition and growth expectations will be very critical in delivering KPIs under the Sales and Branch Operations, Credit and Service and Indirect Sales Divisions. 

e) Working with the Chief Credit Officer, the incumbent is required to provide experiential strategies aimed at ensuring a less than 4% nonperformance loan book and an overall arrears of book of within 30% of total loan book value at any given time within the business. 

f) Develop guidelines and strategies to ensure achievement of a Green Sales performance and Service rating across all distribution channels within all direct Divisions and Departments. 

g) Monitor and ensure compliance with set operational performance objectives and targets for all direct reports in line with the Bayport Uganda Strategic plan and carry out regular informal and formal performance evaluations for the key subordinates in line with the Human resources management policies and procedures.

h) Assess regular staff performance in regard to compliance with policies and efficiency of procedures through the Internal Audit function at Bayport Uganda and ensure adequate Audit report responses, staff training, morale and motivation to achieve set objectives. 

i) Carry out overall risk and credit analysis to minimize credit risk and exposure to any other risk factors that may adversely affect Bayport Uganda operations and implement mitigating strategies. 

j) Develop and nurture mutually beneficial internal and external business relationships to assist and protect Bayport Uganda and to continuously boost the Company Image. 

k) Regularly Report and present to the Managing Director, overall business performance and progress on strategy implementation, variances in achieving the business plan and actions to correct performance and demonstrate maturity and soberness while handling all functional and department matters. 

Competencies, Experience and Qualifications: 

i. Leadership: The Incumbent MUST be a sober and mature candidate able to provide leadership to a varied team of people from various multi-cultural background, 

ii. Team Player: The incumbent MUST be able to adapt and adopt, coordinate and work with several teams of experienced Senior and Executive Managers, Divisions, Departmental and Regional staffs across the country 

iii. Maturity: the incumbent candidate is expected to be a mature and stable candidate fit for appointment into an Executive or Senior Management role

iv. Professional Experience: The Candidate MUST currently be actively employed at a very senior level of Management or Executive Management and must have been part of either Senior Management or Executive Management for at least 5 years from the time of application with minimum overall work experience of 10 years. 

v. Operational Experience: The preferred candidate should have been in departmental or functional leadership or headship role in any one or combinations of two or more of the following functions: Retail Banking, Direct Sales leadership, Public Sector or Government Employee Banking or Credit Departmental Head with previous experience of Retail Banking Headship role and or Departmental leadership of Telecommunication Product sales and credit collections 

vi. Industry Experience: Preferred Candidates from Retail dominant regulated Banking Institutions in Uganda, regulated top tier Telecommunication Companies within Uganda or Central Bank of Uganda regulated Microfinance or Credit Institutions. A thorough understanding of the working of the government of Uganda is mandatory and a pre-requisite and will be an added advantage. 

vii. Educational Qualification: A Bachelor’s degree in any business-related field awarded from a properly regulated and renowned University. A Post Graduate training will be an added advantage. 

viii. Personality and Character: The ideal candidate should have a proven professional track record devoid of terminations for unprofessional behavior with a green appraisal records of performance and must have never been implicated in any unprofessional conduct. Candidates will be subjected to tests and confirmations to ensure a clean track record at both personal and professional levels. 

ix. Supervision and flexibility: Candidate should be able to work with little to supervision, must be self driven, hardworking and able to work within very tight and grueling deadlines and timelines and flexible enough to undertake multiple frequent trips to all Bayport Uganda distribution points and operations country wide 

x. Group: Candidate must be comfortable working with a technically involved group leadership to the required satisfaction of both the Group and Country Executive, demonstrating understanding, awareness and competencies in all the functions of the business at all times. 

 A commensurate and competitive compensation and performances-based package will be offered to the best candidate depending on satisfaction of the above requirements, previous performance records and perceived performance during the interview discussions. 

How to Apply: 
Qualifying candidates should submit their detailed application letter demonstrating experiences and competencies, latest updated resume (curriculum vitae) and contact details of current referees together with certified copies of academic certificates and transcripts, copies of previous and current work appointments letters, copies of previous and current confirmation letters to
and use the role title as the subject.

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