Job Summary

Brief Role Description: Monitoring and maintaining the computer systems including dealing directly with staff who have technical issues.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Provide first line in-house and off-site technical support including incident/problem identification, resolution, and escalation to the office and retail shops
  • Perform installation, administration, maintenance, and operation of group network, servers, POS, database, including configuring and maintaining desktop and laptop PCS and peripherals such as printers
  • Installing and configuring application and operating system software and upgrades
  • Remove old equipment and performing data migration to new machines
  • Diagnose and solving hardware/software faults
  • Log employee queries, including analysing call logs to spot trends and underlying issues
  • Work with external vendors on system implementation
  • Work with internal and external parties to resolve technical issues
  • Provide computer operation support including data backup, restoration, IT facility administration, installation, and configuration of PCs and office equipment
  • Research, analyse, plan, design, and handle technical tasks, such as product evaluation, system rollout, upgrade, migration, optimization, hardening, re-engineering, automation and change control
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Accomplish the result by performing the duty
  • Contribute to team effort by accomplishing related results as needed
  • Undertake any other duties appropriate to the post as agreed by Head of IT
  • Essential-Diploma in Computer Studies or Information Technology
  • Experience in a busy retail/face to face customer service environment
  • At least 3 years’ experience in IT support
  • Experienced managing the IT support of retail stores
  • Strong knowledge of POS and attendance systems is must
  •  Hands-on experience in MS Windows and NAS, Firewall, Network Security, Active Directory, VPN, and mobile device support (IOS, window Phone, Android), Mac OS
  • Good command of written and spoken English
  • Strong problem solving skills and able to work in a fast-paced environment under pressure
  • Able to work after office hour (if necessary)
  • Team player with strong communication skills
  • Attention to detail • Strong Reporting skills
  • Deadline-oriented, Good time management skills
  • Able to deal with confidential information and follow set processes
  • Previous experience of working in a busy pharmacy
  • Experienced managing the IT support of retail stores

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